Summary
Overview
Work History
Education
Skills
Music and Dance
Timeline
Generic

Princy Shrivas

Customer service desk
Mumbai

Summary

Dynamic and results-driven Customer Service & Sales Advisor. Skilled in providing commercial and technical guidance to customers, proactively identifying sales opportunities, and ensuring customer satisfaction. Possess expertise in effectively managing inquiries, capturing sales opportunities through strategic follow-up, and promoting sales campaigns and initiatives.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Customer Service Executive

Yashika International
08.2023 - Current
  • Advise and support customers on service selection, booking processes, and technical inquiries, resulting in increased customer satisfaction and sales growth.
  • Proactively Generate quotations in system and follow up on enquiries and requisitions, capturing sales opportunities through effective quote follow-up strategies.
  • Identify and pursue sales and order building opportunities through telephone sales techniques, consistently meeting or exceeding sales targets.
  • Actively promote sales campaigns, promotions, and initiatives to drive customer engagement and increase sales revenue.
  • Collaborate closely with customers to understand their needs and provide tailored solutions aligned with customer’s requirements.
  • Record customer-specific information and requirements in system, working proactively with customers to standardize their requests and streamline processes.
  • Ability to prioritize tasks, manage multiple inquiries simultaneously, and meet strict deadlines, demonstrating time management skills essential for efficient customer service and sales operations

Administrative Assistant

Kshitij Educational Institue
Mumbai
05.2015 - 06.2017

• Handling all administrative work right from preparing students data to sending it to Management.
• Consulting and advising parents about academic interests, capabilities and ambitions of Students.
• Keeping track of coming Exams and Important academic activities and Updating same to Professors.
• Supervising, Analyzing and preparing examinations reports held at Institute.

Education

Master of Commerce - Accounting

SIWS N R Swamy College of Science And Commerce
Mumbai
08.2018 - 08.2020

Bachelor of Commerce -

SIWS N R Swami College of Science And Commerce
Mumbai
07.2016 - 07.2018

Skills

Customer Needs Assessment

undefined

Music and Dance

Trained Indian Classical Dance Format - Bharatnatayam 

Timeline

Customer Service Executive

Yashika International
08.2023 - Current

Master of Commerce - Accounting

SIWS N R Swamy College of Science And Commerce
08.2018 - 08.2020

Bachelor of Commerce -

SIWS N R Swami College of Science And Commerce
07.2016 - 07.2018

Administrative Assistant

Kshitij Educational Institue
05.2015 - 06.2017
Princy ShrivasCustomer service desk