PRINCY VARGHESE
Global Control Tower UAT Manager
Vadodara
Summary
Detail-oriented and business-driven professional with extensive experience in User Acceptance Testing (UAT), global processing operations, and production support across complex business environments. Known for validating mission-critical workflows, managing high-impact incidents, and leading cross-functional teams to drive operational excellence, and continuous improvement. Demonstrates strong ownership, initiative, and resilience in fast-paced, deadline-driven settings. Builds collaborative relationships with stakeholders, inspires teams toward high performance, and consistently exceeds organizational expectations. Proven history of thriving in dynamic, global delivery ecosystems.
Overview
11
11
years of professional experience
Work History
Global Control Tower UAT Manager
Nielsen
06.2023 - Current
- Led end-to-end User Acceptance Testing (UAT) for multiple enterprise-level applications, supporting over 3,000 users globally.
- Defined and executed UAT strategies for complex cross-functional releases involving intricate business rules and integrations.
- Collaborated with stakeholders across Technology, Operations, and Transformation teams to align on testing scope and priorities.
- Oversaw creation and execution of detailed test cases, ensuring coverage of critical business processes unsuitable for automation.
- Managed multi-location UAT team, optimizing resource allocation across concurrent releases while mentoring members.
- Facilitated defect triage and resolution with QA and Development teams, tracking test metrics and release readiness.
- Drove regression and integration testing to validate data flow, usability, and process continuity across platforms.
- Ensured compliance with governance standards through audit-ready documentation and recorded business sign-offs.
Operations Manager – Global Processing Hub
Nielsen
02.2020 - 05.2023
- Supported operations across multiple time zones and diverse business domains.
- Standardized workflows for global delivery teams to ensure process alignment.
- Liaised with regional stakeholders to gather feedback and drive improvements.
- Developed reporting dashboards to monitor KPIs and escalate bottlenecks.
- Managed daily operations to meet project timelines efficiently.
- Coordinated cross-departmental communication to resolve operational challenges.
- Oversaw resource allocation to optimize project execution and support teams.
- Built strong operational teams to meet production demands.
Operations Executive & Senior Operations Executive – UAT & Production Support
Nielsen
04.2014 - 01.2020
- Executed manual business validations for high-impact releases, ensuring comprehensive stakeholder approval.
- Served as subject matter expert for UAT cycles involving complex integrations and critical business modules.
- Collaborated with development and QA teams to triage defects and validate fixes prior to release.
- Coordinated real-time support for production incidents, leading recovery efforts and root cause analysis.
- Streamlined test case planning and prioritization, reducing validation turnaround time.
- Facilitated cross-functional team coordination to optimize project workflows and enhance collaboration.
Education
B.Tech - Electrical Engineering
Bachelors of Engineering
Valsad, India 04.2001 -
Skills
- Process Optimization & Workflow Management
- End-to-end operational oversight (global and regional)
- SLA, KPI monitoring, and reporting
- Transition & Migration Management
- Associate Coordination & Management
- "Follow the Sun" Support Model Implementation
- User Acceptance Testing (UAT) Lifecycle Management
- Manual Test Execution & Business Validation
- Defect Identification, Triage & Resolution
- Compliance-Driven Test Documentation & Training
- Collaboration with QA, Dev, and Business Stakeholders
✅ Operational Excellence
🧪 Testing & Quality Assurance
- JIRA / Confluence for Test & Project Management
- ServiceNow / Remedy for Issue Tracking & Production Support
- Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
- ALM / QC for Test Repository & Execution
- Visio / Lucidchart for Process Mapping
- Team Leadership & People Management across Locations
- Stakeholder Engagement across Technology, Operations, & Transformation
- Executive-Level Reporting & Escalation Handling
- Training Development (e-Tutorials, SOPs, Business Walkthroughs)
- Strong Verbal & Written Communication Skills
🛠️ Technical Proficiency
🤝 Leadership & Communication
Accomplishments
- Developed and maintained e-training modules for Reference Data systems, increasing onboarding speed and minimizing functional knowledge gaps
- Led transition of MEA & GTX processing to India delivery hub, achieving seamless onboarding across 12+ countries with zero disruption to SLA metrics
- Managed large-scale client processing operations under high-volume environments, driving process alignment and stakeholder confidence across regions
- Implemented weekend delivery support model for US operations ("Follow the Sun"), securing critical deployment cycles and reducing turnaround gaps by 40%
- Established centralized KPI monitoring and tracking framework for consultant-led teams, improving delivery predictability and governance visibility
- Orchestrated multi-stream production support, resolving critical incidents with 95% first-response efficiency and driving cross-team collaboration for root cause analysis
- Spearheaded global UAT initiatives across Reference Data and Output Applications, ensuring successful validation for '000s of initiatives across years supporting 3K+ users across three operational centers
- Oversaw defect lifecycle management and business validation in UAT cycles, contributing to 30% reduction in post-release issues over three quarters
- Built high-performance teams through mentoring, cross-skilling, and accountability frameworks—resulting in improved execution maturity and retention
Timeline
Global Control Tower UAT Manager
Nielsen
06.2023 - Current
Operations Manager – Global Processing Hub
Nielsen
02.2020 - 05.2023
Operations Executive & Senior Operations Executive – UAT & Production Support
Nielsen
04.2014 - 01.2020
B.Tech - Electrical Engineering
Bachelors of Engineering
04.2001 -
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