Princy Infanta
Coimbatore
Summary
Dynamic professional with a proven track record at Ntt Data Services, leveraging critical thinking and innovative problem-solving to enhance cash posting efficiency. Successfully mentored over 150 international students at Texila Educare, fostering engagement and improving academic performance through clear communication and dedicated support. Committed to continuous professional development and team collaboration.
Overview
7
7
years of professional experience
Work History
International Student Mentor
Texila Educare Healthcare and Technology Enterprises Pvt. Ltd
01.2024 - Current
- Provided academic support and mentoring to over 50 students via virtual platforms, enhancing their study strategies and coursework performance.
- Established strong relationships with International students, building trust and open communication channels for ongoing support.
- Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
- Actively participated in regular meetings with faculty members discussing individual student progress updates.
- Maintained regular online communication, fostering engagement and offering motivation to improve student mental health and success rates.
Senior Health Care Representative
Ntt Data Services
01.2018 - 01.2023
- Expertise in Utilizing billing software explanation of benefits (EOB) and electronic remittance advice (ERA) statements to streamline the cash posting process and improve efficiency.
- Track claims exceeding payer deadlines using payer portals
- Managing and analyze claim denials to identify root causes
- Identified opportunities for process improvements to streamline cash posting workflows and enhance efficiency.
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Resolved customer complaints using established follow-up procedures.
- Responded to inquiries by directing calls to appropriate personnel.
Education
Bachelor of Science (BSc) - Mathematics
Sri Krishna College of Arts And Science
01.2017
Skills
- Critical thinking for solutions
- Innovative problem solving
- Prioritization and scheduling
- Commitment to professional development
- Clear verbal communication
- Proficient in Microsoft Excel
- Customer complaint resolution
- Effective follow-up techniques
- Team collaboration
Languages
Tamil
First Language
English
Proficient (C2)
C2
Malayalam
Upper Intermediate (B2)
B2
Timeline
International Student Mentor
Texila Educare Healthcare and Technology Enterprises Pvt. Ltd
01.2024 - Current
Senior Health Care Representative
Ntt Data Services
01.2018 - 01.2023
Bachelor of Science (BSc) - Mathematics
Sri Krishna College of Arts And Science
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