Princy Manuel Nair

• Served as PMO, managing multiple aspects of project governance and delivery for the Entegris account.
• Coordinated client meetings, prepared agendas, and tracked action items to ensure smooth execution.
• Handled allocation, deallocation, and billing activities in alignment with project and financial requirements.
• Acted as the Fun SPOC, organizing engagement and well-being activities for the team.
• Worked as a Security Delivery Lead, ensuring compliance with organisational and client security policies.

Experienced in using Project Workbench for project tracking and reporting.

• Supported leadership in risk management, BCP planning, and status reporting.

• Technical Writer professional in Information Technology with a proven ability to handle multiple projects simultaneously, with an eye for prioritization.
• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements.
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.
• Research, create, and maintain information architecture templates that uphold organizational and legal standards.
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
• Evaluate current content, and develop innovative approaches for improvement.

• Information Management Professional in the Oil & Gas Industry with extensive experience in engaging with stakeholders (engineering team managers, EDM team, IM specialists, vendors, JV partners, and technical authorities) to achieve the desired project outcome.
• Approximately two years of experience in the oil and gas domain as an Information Specialist Team Lead.
• Deliver DC services within agreed service levels of quality and timeliness.
• Lead a team of three or more document controllers to deliver services for a major capital project.
• Execute IM activities, viz. squad check, approval workflow kick-off, workflow tracking, distribution, cancellation/supersede, and transmittal management.
• Perform QA of internal and external deliverables for compliance with the company standards.
• Coordinate with the vendors for outstanding document deliverables.
• Develop and implement QA checklists for the delivery of services with zero defects.
• Attend weekly progress meetings with the project team and own DC-related action items.
• Provide training for end users (engineers/staff) on DMS.
• Train and mentor the Document Control teams on IM standards, processes, and DMS.
• Hands-on experience in tech writing and re-templating old or revised documents using tech writing tools.

• 3+ years of experience as a Systems Engineer in the Telecom Industry.
• Responsible for networking and programming of ADSL and PSTN lines.
• Update component information in the database, and keep it up to date.
• Coordinate with technicians on the field to ensure the closure of customer service requests.

• Customer Service Representative supporting customers by providing helpful information, answering questions, and responding to complaints.
• Frontline support for clients and customers to ensure they are satisfied with products, services, and features.
• Over 2 years of frontline support to clients and customers.
• Maintaining a positive, empathetic, and professional attitude towards customers at all times.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints, and escalation handling.
• Managing a team of junior customer service representatives.

• Two years of experience in maintaining office services as required.
• Maintaining security by logging all visitors and issuing visitor passes.
• Providing HR support.
• Performing ad-hoc administration duties.
• Complete elementary bookkeeping tasks for the broker.
• Serve as a liaison between the managing broker and the clientele.
• Managing a client database, and preparing reports.

• Planning and preparing lessons in relation to individual pupils' needs and examination syllabuses.
• Teaching music theory and practical techniques to pupils.
• Building relationships and mentoring.
• Evaluate student performance, and provide feedback and assistance to improve their musical skills.