Summary
Overview
Work History
Education
Skills
Timeline
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Priney Bassi

Priney Bassi

Retail senior store manager
new delhi

Summary

Accomplished Senior Store Manager with a proven track record at Armani Exchange, enhancing operational efficiency and staff management. Spearheaded initiatives that resulted in a 25% reduction in staff turnover and significantly improved customer satisfaction. Skilled in merchandise planning and sales analysis, adept at fostering high-performance cultures and driving business growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Senior Store Manager

Armani Exchange In Reliance India at Gujrat
07.2023 - Current
  • Maintained quality through training and coaching during daily activities.
  • Led daily operations of a high-volume franchise location, achieving a 15% increase in annual sales through strategic planning and execution.
  • Managed and trained a team of 20+ employees, fostering a high-performance culture that resulted in a 25% reduction in staff turnover.
  • Versaw inventory management and procurement, optimizing stock levels and reducing costs by 10% through efficient supply chain practices.
  • Implemented customer service protocols that improved client satisfaction scores by 40%, strengthening brand reputation and customer loyalty.
  • Coordinated with franchise headquarters to ensure compliance with brand standards, achieving a 98% rating in annual franchise audits.

Store Manager

CHARLES & KEITH, NEW DELHI
08.2021 - 06.2023
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Supervised guests at front counter, answering questions regarding products.

Own Business

CHICKEN CHOBARA, NEW DELHI
10.2018 - 07.2021
  • Coordinated special events and promotions, generating buzz within the community about the restaurant''s offerings.
  • Implemented cost-saving measures in inventory management, reducing food waste while maintaining quality standards.
  • Reduced wait times for customers by streamlining front-of-house operations and staff training.
  • Revamped employee training program, ensuring consistent service levels across all team members.

STORE MANAGER

CALVIN KLEIN JEANS, NEW DELHI
08.2014 - 07.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Asst Manager & Senior Fashion Consultant

UNITED COLORS OF BENETTON, NEW DELHI
06.2012 - 07.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Education

Bachelor of Arts -

MAHATMA GANDHHI UNIVERSTY
MEGHALAYA INDIA
04.2001 -

High School Diploma -

Jyoti Model Sr. Sec.school
ADARSH NAGAR
04.2001 -

Skills

    Store operations

    Operational Efficiency

    Facility Management

    Merchandise planning

    Staff Management

    Sales Analysis

Timeline

Senior Store Manager

Armani Exchange In Reliance India at Gujrat
07.2023 - Current

Store Manager

CHARLES & KEITH, NEW DELHI
08.2021 - 06.2023

Own Business

CHICKEN CHOBARA, NEW DELHI
10.2018 - 07.2021

STORE MANAGER

CALVIN KLEIN JEANS, NEW DELHI
08.2014 - 07.2018

Asst Manager & Senior Fashion Consultant

UNITED COLORS OF BENETTON, NEW DELHI
06.2012 - 07.2014

Bachelor of Arts -

MAHATMA GANDHHI UNIVERSTY
04.2001 -

High School Diploma -

Jyoti Model Sr. Sec.school
04.2001 -

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Priney BassiRetail senior store manager