Prinil AP
Kannur
Summary
Professional of 8+ years in Service Management , Maintenance, Customer Service Management, Technical Sales Management, Plant Maintenance, Team Management and Market Research. Expertise in the field of CNC soft material cutting & CNC Sheet Metal Products, Amada Machines, Trumpf Machines ,Laser Cutting Machines, Fanuc Controllers, & CNC, NC Electrical Maintenance. Seasoned Senior Customer Support Engineer with solid background in troubleshooting complex software issues and ensuring customer satisfaction. Strong expertise in providing technical support, managing cross-functional teams and implementing innovative solutions to improve product functionality. Skilled at fostering positive client relationships through clear communication and prompt issue resolution. Have made significant contributions to previous roles by streamlining processes and enhancing team productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Customer Support Engineer
lectra india
Bangalore
01.2021 - 10.2023
- Managed multiple customer accounts simultaneously while providing excellent service levels.
- Developed and implemented solutions for customer's issues in a timely manner.
- Analyzed complex data sets to identify trends or patterns related to customer incidents.
- Provided technical support to customers, troubleshooting and resolving customer inquiries.
- Created knowledge base articles for frequently asked questions which reduced response times significantly.
- Assisted in developing strategies for improving the overall performance of the company's products and services.
- Conducted product training sessions for customers as needed.
Laser Cutting In-charge and Maintenance Supervisor
Tormac Oilfields and Engineering Service LLC
04.2013 - 06.2017
- Researched new products or services that would enhance the company's ability to maintain its competitive edge in the industry.
- Conducted regular inspections of all equipment in the facility to identify any potential problems before they became serious issues.
- Established a system for tracking labor costs associated with each job completed by the team.
Education
Bachelor of Business Administration -
Annamalai University
Diploma in Mechatronics Engineering -
NTTF-Coimbatore
Coimbatore, Tamil NaduSkills
- Product Development & Management
- Client Relationship Management
- Training & Development
- Business Administration
- Pneumatic and Hydraulic application, service and sales management
- CNC Laser and CNC soft metal cutting machine application, technical service and sales management
- Product management
- Proficient in MS Windows, MS Office
Certification
- Post Graduate in Product Management.
- Sheet metal Design and Manufacturing from IIT Madras
- 5S and Safety Training
Personal Information
Title: Aspiring Product Manager
Hobbies and Interests
- Reading
- Cycling
- Chess
Disclaimer
I confirm that the information provided by me is true to the best of my Knowledge and belief in together learn, work and contribute.
Languages
Malayalam
First Language
Hindi
Upper Intermediate (B2)
B2
english
Advanced (C1)
C1
Tamil
Elementary (A2)
A2
kannada
Elementary (A2)
A2
Timeline
Senior Customer Support Engineer
lectra india
01.2021 - 10.2023
Laser Cutting In-charge and Maintenance Supervisor
Tormac Oilfields and Engineering Service LLC
04.2013 - 06.2017
Bachelor of Business Administration -
Annamalai University
Diploma in Mechatronics Engineering -
NTTF-Coimbatore
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