Prinsh Saxena
Hotalier
Summary
Adept at elevating dining experiences, I spearheaded the F&B operations at Pullman and Novotel New Delhi, significantly enhancing guest satisfaction. Recognized for exceptional customer service and efficient inventory management, my leadership was instrumental in organizing successful events, underscored by the LQA Star Champion award for service excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food and Beverage Executive
Pullman and Novotel New Delhi
04.2022 - Current
Food and Beverage Executive
Pullman and Novotel New Delhi
January 2024 – Present
• Lead daily operations of the F&B department, ensuring smooth service and guest satisfaction.
• Oversee a team of F&B associates, providing training and guidance to uphold high service standards.
• Coordinate with the kitchen and bar teams to ensure efficient and timely service.
• Ensured compliance with safety, health, and hygiene standards across all service areas.
• Successfully organized and executed events, banquets, and large group dining operations.
• Awarded the LQA Star Champion certificate for exemplary service during an LQA audit.
Food and Beverage Associate
Pullman and Novotel New Delhi
04.2022 - 01.2024
Food and Beverage Associate
Pullman and Novotel New Delhi
April 2022 – January 2024
• Delivered exceptional guest service, ensuring high satisfaction levels in various dining outlets.
• Assisted in daily operations including order taking, serving, and ensuring guest requests were fulfilled.
• Collaborated with kitchen and bar teams to guarantee smooth and efficient service.
• Maintained cleanliness, hygiene, and health standards throughout the F&B areas.
• Contributed to special event setups, providing support for large group functions and banquets.
Education
Bachelor Of Vocational Studies In Hotel Management - Hotel Management From Jagannath University
Government Senior Secondary School
Haryana 04.2022
Skills
1 Exceptional Customer Service: Committed to delivering an outstanding dining experience, ensuring guest satisfaction through attentive service and personalized interactions
2 In-Depth Food and Beverage Knowledge: Expertise in menu offerings, food preparation, and beverage pairings, enhancing guests’ dining experiences
3 Collaborative Team Player: Proven ability to work effectively with kitchen and service teams, fostering a positive environment to achieve operational excellence
4 Efficient Inventory Management: Skilled in managing stock levels and supplier relationships, optimizing costs while minimizing waste
5 Event Planning and Coordination: Experience in organizing and executing successful special events and banquets, tailored to guest needs and preferences
6 Strong Time Management: Ability to prioritize tasks and manage multiple responsibilities efficiently during peak service periods
7 Proactive Problem Solver: Capable of quickly addressing guest inquiries and resolving issues, ensuring a smooth and enjoyable dining experience
Languages
Hindi , English
Advanced (C1)
Accomplishments
• LQA Star Champion: Awarded for exceptional service during the LQA audit.
• Event Planning Success: Successfully organized multiple large-scale events and banquets, receiving positive feedback from guests.
• Increased Guest Satisfaction: Contributed to a significant improvement in guest satisfaction scores in the all-day dining coffee shop.
Certification
1. LQA Star Champion (October 2024): Awarded for exceptional service excellence during an LQA audit. 2. Food Safety Certification: Completed training in food safety and hygiene practices. 3. Customer Service Excellence Certification: Completed training in advanced customer service techniques.
Interests
Badminton: Enjoy playing badminton as a way to stay active and relieve stress
Traveling: Enthusiastic about experiencing different cultures and cuisines, which inspires my work in the hospitality industry
Event Planning: Interested in organizing events and gatherings, which aligns with my experience in managing food and beverage operations
Language
• English: Proficient in speaking and writing.
• Hindi: Fluent in speaking and writing.
Timeline
1. LQA Star Champion (October 2024): Awarded for exceptional service excellence during an LQA audit. 2. Food Safety Certification: Completed training in food safety and hygiene practices. 3. Customer Service Excellence Certification: Completed training in advanced customer service techniques.
10-2024
Food and Beverage Executive
Pullman and Novotel New Delhi
04.2022 - Current
Food and Beverage Associate
Pullman and Novotel New Delhi
04.2022 - 01.2024
Bachelor Of Vocational Studies In Hotel Management - Hotel Management From Jagannath University
Government Senior Secondary School