Hi, I’m
Prinston Rosario
Bartender
Summary
Professional Bartender with extensive knowledge of spirits and engages Guest one-on-one. Friendly, open and committed to building Guest base by providing positive service experience in large-scale casual dining establishments.
Overview
5
years of professional experience
6
Certifications
4
Languages
Work History
Crowne Plaza Doha The Business ParkNajma
Bartender
03.2021 - 02.2023
Job overview
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Served high customer volumes during special events, nights, and weekends.
- Recruited and trained Bar server and barbacks to help maintain talented team.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Crowne Plaza Doha The Business ParkNajma
Team Member
09.2019 - 02.2021
Job overview
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for Guest and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved Guest complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Utilized communication practices with kitchen staff to deliver Guest meals in timely manner.
The Oberio, HotelsMumbai
Assistant Waiter
02.2018 - 07.2019
Job overview
- Resolved guest and employee complaints to maintain complete Guest satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling Guest to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out Guest.
- Remained calm and poised when dealing with difficult Guest or during busy shifts.
- Collaborated with kitchen staff to correctly update Guest on unavailable dishes and wait times.
- Quickly reset and cleaned up tables after Guest left to enable speedy turnaround and guest flow.
- Maintained Guest satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Displayed enthusiasm and promoted excellent service to Guest, successfully increasing referrals, and walk-in business.
- Checked Guest IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Met with chef to review daily specials and menu changes.
- Trained new servers on restaurant policies and procedures.
- Trained new waitstaff on proper food handling, Guest service and safety procedures.
- Informed Guest about daily and seasonal specials.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Education
Cocktail & Dreams Bar-tending SchoolMumbai, India
Certified Course from Bartending
06.2017 - 01.2018
Mumbai CollegeMumbai, India
Bachelor of Science from Hotel Management
06.2016 - 04.2017
St Thomas Baptista CollegeMumbai,India
Commerce
06.2011 - 05.2014
St Anthony High School Secondary SchoolMumbai, India
High School Diploma
06.2001 - 05.2010
Skills
Responsible alcohol service
Liquor, beer and wine knowledge
Classic cocktails & More
Sales expertise
Attending multiple customers
Beverage preparation
Handling difficult Guest
Hospitality service expertise
Clear and effective communication
Group reservations management
Engaging personality
Team Management
Fluency in English
Oracle POS
Performance improvement
Creative Drinks
Certification
Proficiency in Personal Survival Techniques
Timeline
Proficiency in Personal Survival Techniques
06-2023
Security Training for Seafarers Certificate
06-2023
Certificate of recognition
05-2022
Bartender
Crowne Plaza Doha The Business Park
03.2021 - 02.2023
Team Member
Crowne Plaza Doha The Business Park
09.2019 - 02.2021
Certificate of recognition
05-2019
Assistant Waiter
The Oberio, Hotels
02.2018 - 07.2019
Cocktail & Dreams Bar-tending School
Certified Course from Bartending
06.2017 - 01.2018
Mumbai College
Bachelor of Science from Hotel Management
06.2016 - 04.2017
Bartending
06-2016
MS.CIT Computer Course
07-2014
St Thomas Baptista College
Commerce
06.2011 - 05.2014
St Anthony High School Secondary School
High School Diploma
06.2001 - 05.2010