Prisca Joseph Luke
Thane
Summary
A dedicated and empathetic Team leader cum technical trainer cum transition lead with 2 years of experience and an overall experience of 10 + years in pharmacovigilance. My goal is to explore the new growth opportunities in hope of evolving myself and the projects I would be associated with through rendering of my expertise.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Leader
Tata Consultancy Services
Thane
09.2022 - Current
- I have prepared pre-invoice, accruals, KPI’s, FTE calculations etc
- I have effectively managed my team by ensuring all due tasks were completed within timelines and with utmost quality
- I have encouraged my team members to improve their performance and thereby take up new responsibility through cross-trainings and become multi-functional
- I would conduct daily meetings with team members to discuss queries/feedback for fostering a positive, collaborative work environment and to create awareness
- I have encouraged support from my team mates for weekend/Bank holiday/National holiday cover whenever required
- Besides team management, I have also taken tasks like being a transition lead for a new project
- Considering my trainer experience I was asked be a part of introducing new software for the project for which I was signed off by the client for my knowledge and effective delivery of the training
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders
- Coordinated resources effectively to meet project deadlines and achieve desired results
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly
- Built strong relationships with customers through positive attitude and attentive response
Technical Trainer
Tata Consultancy Services
Thane
12.2011 - 02.2014
- Training effectiveness through regular feedback surveys, making necessary adjustments to course content as needed
- Reduced new hire ramp-up time by designing a structured mentoring program that paired experienced staff members with newcomers
- Partnered with teams to align technical training initiatives with overall talent management strategies
- Supported IT department in resolving complex issues, applying extensive knowledge of various technologies and systems
- Managing Trainee teams, initiating quality improvement planning for the associates
- Authoring the business process document
- Reviewing trainings/vendor training plan and suggesting amendments to the client as necessary
- Taking classroom trainings Global/local
- Organizing unsupervised quiz for associates in which client too participate
- Troubleshooting issues/concerns raised by Client concerning trainings/ICSR
- Performing monthly reconciliation of cases received from different vendors
- Responding to global queries
- Performing GQ reconciliation
- Performing Product complaint reconciliation
- Participating in quality improvement planning for the team
- Updating case transmission verification form
- Investigating reasons for IRT lateness
- Case allocation
- Softwares used: Aris Global and AgXchange
Owner
Blessing Dental Clinic
12.2011 - 02.2014
Dental Surgeon
Terna Dental College and Hospital
10.2011 - 10.2012
Associate Dentist
Dr. Treville Pereira’s oral diagnostic center
02.2011 - 12.2011
Education
Advanced Post graduate diploma - Clinical Research
Reliance Life sciences
06.2014
Bachelor Of Dental Surgery -
Maharashtra University of Health Sciences
Nasik05.2010
H.S.C -
Maharashtra State Board
Pune02.2005
S.S.C -
Maharashtra State Board
Pune03.2003
Skills
- Good communication abilities
- Time management
- Teamwork
- Empathy
- Critical thinking
- Problem solving
- Team Supervision
- Client Service
- Coaching
- Mentoring
- Overseeing Daily Activities
- Verbal and Written Communication
- Onboarding and Orientation
- Team Building
- Conflict Resolution
- Performance Evaluations
Certification
- BPS: Environment Health and Safety foundation
- Process: Agile way of working Foundation
- Language Skills: English Foundation
- Certified course and hands-on in CPCR
Lifetimemembership
Indian dental association
Personal Information
- Nationality: Indian
- Religion: Christian (Roman Catholic)
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Cooking
- Writing
- Listening music
- Reading
- Travelling
- Teaching
- Internet surfing
Disclaimer
I hereby declare that all the information mentioned in my resume is true and correct to my knowledge and I take full responsibility for the accuracy of the particulars mentioned.
Languages
English
First Language
Timeline
Team Leader
Tata Consultancy Services
09.2022 - Current
Technical Trainer
Tata Consultancy Services
12.2011 - 02.2014
Owner
Blessing Dental Clinic
12.2011 - 02.2014
Dental Surgeon
Terna Dental College and Hospital
10.2011 - 10.2012
Associate Dentist
Dr. Treville Pereira’s oral diagnostic center
02.2011 - 12.2011
Advanced Post graduate diploma - Clinical Research
Reliance Life sciences
Bachelor Of Dental Surgery -
Maharashtra University of Health Sciences
H.S.C -
Maharashtra State Board
S.S.C -
Maharashtra State Board
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