Priscilla
Dubai
Summary
Dedicated and results-driven HR and Customer Service professional with 7+ years of experience in talent acquisition, employee relations, training, and customer satisfaction. Skilled in managing end-to-end HR functions including recruitment, onboarding, performance management, and compliance. Adept at delivering exceptional customer service, handling customer inquiries, resolving issues efficiently, and enhancing customer experience. Strong interpersonal and communication skills, with a proven ability to build relationships with employees, client, and stakeholders. Passionate about fostering a positive work culture, driving employee engagement and ensuring customer loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Amazon Development Center
09.2020 - 12.2022
- An Amazon Customer Service Associate is responsible for assisting customer with their inquiries, resolving issues, and ensuring a positive customer experience
- Respond promptly to customer inquiries via the chat process ( US & Canada )
- Assisting with order-related queries, including tracking, cancellations, refunds and replacements as per company policies
- Clarified customer concerns, determining the cause and providing the best resolution
- Escalating unresolved issues to higher support levels if needed
- Stayed updated on Amazon’s product service (e.g., Kindle, echo) and policies to provide accurate information
- Maintaining the confidentiality of customer information
- Maintain a high level of customer satisfaction a seamless service experience
Activation Officer
Vodafone India
10.2014 - 05.2016
- Vodafone Activation Officer is responsible for handling the activation of new connections, ensuring compliance with company policies and providing support for customers and sales teams
- Streamlined new customer activations for prepaid and postpaid services
- Conducted thorough KYC document verification to guarantee adherence to regulations
- Ensured with Telecom regulations and company policies during all activations
- Providing updates on activation policies and process to relevant stakeholders
- Communicating activation status and resolving activation-related issues
- Proactively resolved activation issues and collaborated with a technical team to address failed activations
- Coordinated seamlessly with sales team, retailers and distributors to enhance smooth activation
- Monitored key activation metrics to consistently achieve and surpass targets
- Identified opportunities for process improvement to drive efficiency and enhance customer satisfaction
HR Assistant
Dynavac India Private Limited
07.2011 - 08.2014
- An HR Assistant plays a crucial role in supporting the human resources department by handling administrative tasks, employee relations, and recruitment processes
- Assist in sourcing candidates through job portals, social media, and referrals
- Screen resumes and schedule interviews with hiring managers
- Assist in new employee orientation, onboarding, and documentation
- Prepare offer letters, employment contracts, benefits and payroll data
- Maintain accurate employee records
- Handle HR databases and ensure compliance with labor laws
- Track attendance, leaves, and overtime records
- Assist employees with benefits enrollment and queries
- Conduct background checks, reference checks, and verify candidate credentials
- Assist in organizing company events, training sessions, and meetings
- Handle HR-related correspondence and communications
- Assist with exit interviews and offboarding procedures
HR Recruiter
MAC Management Consultancy
08.2010 - 05.2011
- An HR Recruiter is responsible for identifying, attracting, and hiring the right talent for and organization
- Develop and implement effective recruitment strategies to attract top talent
- Source candidates using job portals, social media, employee referrals, and other recruitment channels
- Screen resumes, conduct initial phone screenings, conduct face-to-face interviews
- Schedule interviews with hiring managers
- Coordinate and facilitate the interview process, ensuring a smooth candidate experience
- Negotiating salary and benefits with selected candidates
- Maintaining recruitment records and reports
- Getting new job descriptions from clients
- Analyzing hiring trends to improve recruitment strategies
Education
Master of Business Administration - Human Resource & Finance
India05.2010
Bachelor of Commerce - Commerce & Accountancy
India04.2008
Skills
- Administration
- Interpersonal Skills
- Customer Service Excellence
- Operations Management
- Human Resource Management
- Employee Engagement
- Recruitment & Onboarding
- Client Relations
- Time Management
- Problem-Solving
- Team Handling
- Communication
- Adaptability
References
Available upon request.
Languages
- English
- Tamil
- Malayalam
Personal Information
Visa Status: Spouse Visa – Valid until 06/30/25
Timeline
Customer Service Associate
Amazon Development Center
09.2020 - 12.2022
Activation Officer
Vodafone India
10.2014 - 05.2016
HR Assistant
Dynavac India Private Limited
07.2011 - 08.2014
HR Recruiter
MAC Management Consultancy
08.2010 - 05.2011
Master of Business Administration - Human Resource & Finance
Bachelor of Commerce - Commerce & Accountancy
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