Priscilla Dsouza Farhan
Business Process Lead
Mumbai
Summary
Experienced professional in consulting, dedicated to fostering effective teamwork and delivering exceptional outcomes. Strong aptitude for business analysis, process optimization, and system implementation. Recognized for adaptability and dependability, ensuring smooth project execution. Proficient in stakeholder communication, requirements gathering, and change management, enabling successful collaboration and driving positive change.
Overview
19
19
years of professional experience
20
20
years of post-secondary education
2
2
Languages
Work History
Functional Consultant / Project Lead
Tata Consultancy Services
Mumbai
08.2019 - Current
- Product owner of BizHub (website created to automate activities of TCS iON)
- Software sales – ERP, GSP, E-Invoicing, CRM, and others
- Customer demo – Online & Site visit
- Software API integration
- Managing marketplace (tata nexarc) for various TCS iON applications
- Configuration of CRM applications for customers
- Providing after-sales service to customers
- Partner integration for TCS iON compliance
- Conduct interviews to recruit suitable candidates for the team
- Team handling
Information Process Enabler
Tata Consultancy Services
Mumbai
02.2015 - 07.2019
- Handling customer requirements with regards to telecom
- Solving customer issues with timely resolution
- Awarded with “Best Quality Performance” in September 2018
- Awarded Star Performer across Mumbai and Pune – 2017
Real Estate Consultant
Own Business
Ajman
03.2014 - 12.2014
- Started up own business of Real Estate – Concerned with Buying, Selling, Renting & Managing Properties
Production Secretary
Motivate Publishing, Al Tayer Group
Dubai
04.2011 - 02.2014
- Handling Production and Distribution of Magazines and Books
Event Coordinator
Dubai World Trade Centre
Dubai
12.2010 - 03.2011
- Established clear communication channels between all departments involved in the planning process, resulting in smooth coordination from start to finish.
- Worked on Exhibitions - Gitex and Dubai Boat Show.
Consumer Sales Officer
Etisalat
Sharjah
03.2006 - 11.2010
- Customer Facing
- Sales and Customer Service
- Awarded with “Best Performance Northern Emirates 2008 – E-Vision”
- Awarded with “Best Performance 3rd Quarter 2008 & 1st Quarter 2009 – Etisalat”
Education
MBA - Marketing
Preston University
Ajman, U.A.E. 03.2008 - 03.2009
MBA - Finance And Accounting
Preston University
Ajman, U.A.E. 03.2006 - 03.2008
BBA -
Preston University
Ajman, U.A.E. 03.2003 - 01.2006
HSSC -
Progressive English School
Sharjah, U.A.E. 03.2001 - 01.2003
SSC -
Progressive English School
Sharjah, U.A.E. 01.1989 - 01.2001
Skills
Client interaction
Personal Information
Moving from Mumbai, India to the U.A.E. in June 2025
- Gender: Female
- Nationality: Indian
- Driving License: Expired upon exit from U.A.E. To be re-applied.
- Marital Status: Married
- Visa Status: Visit Visa to be transferred to Company Visa
Computerliteracy
- Diploma in MCP, Microsoft Certified Professional
- Knowledge of Microsoft Office
- Diploma in Advanced Excel
Travelling and Movies
Hobby and Aim is to Travel and Explore the World.
Love watching Movies in the cinema.
Timeline
Functional Consultant / Project Lead
Tata Consultancy Services
08.2019 - Current
Information Process Enabler
Tata Consultancy Services
02.2015 - 07.2019
Real Estate Consultant
Own Business
03.2014 - 12.2014
Production Secretary
Motivate Publishing, Al Tayer Group
04.2011 - 02.2014
Event Coordinator
Dubai World Trade Centre
12.2010 - 03.2011
MBA - Marketing
Preston University
03.2008 - 03.2009
MBA - Finance And Accounting
Preston University
03.2006 - 03.2008
Consumer Sales Officer
Etisalat
03.2006 - 11.2010
BBA -
Preston University
03.2003 - 01.2006
HSSC -
Progressive English School
03.2001 - 01.2003
SSC -
Progressive English School
01.1989 - 01.2001
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