Summary
Overview
Work History
Education
Skills
Accomplishments
Extracurricular Activities
Hobbies and Interests
Disclaimer
Personal Information
Languages
Timeline
Generic
Priscilla Victor

Priscilla Victor

Chennai

Summary

  • Seeking a progressive career in a highly motivating environment that offers an opportunity to utilize my expertise and my ability to work in a team, and contribute to support and serve the organization to achieve objectives together.
  • Transaction Processing Associate with experience managing customer and client accounts. Accurately and securely processes client information. Assuages customer complaints and works independently to resolve disputes. many years of guaranteeing security of incoming and outgoing transactions.
  • Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
  • Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
  • Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

7
7
years of professional experience

Work History

Transaction Processing Associate

Accenture Global Services
06.2015 - 09.2019
  • Company Overview: Pitney Bowes Inc
  • Is a provider of global e-commerce solutions, shipping and mailing products, location intelligence, customer engagement and customer information management solutions
  • Handling the oldest debt on the ledger(Debt lying on the account for more than 31+ days past due)
  • Worked on the Insolvency Accounts
  • (Companies which are in insolvency, raised appropriate paper work to close the account and to collect the machine or to Transfer the Agreement to the new company)
  • Worked on the orders which are on credit hold
  • (Every order is placed on hold and once a credit check is done orders can be released.)
  • Worked on credit balance
  • (Accounts left with credits and we call the customer to either refund the money or to allocate against the outstanding debt)
  • Pitney Bowes Inc
  • Is a provider of global e-commerce solutions, shipping and mailing products, location intelligence, customer engagement and customer information management solutions
  • Technology Managed: SAP, Salesforce

Transaction Process Associate

HP Services Pvt Ltd
Porur
08.2012 - 06.2015
  • Company Overview: DHL Global Forwarding is a division of the German logistics company Deutsche Post, DHL provides international express mail services
  • DHL commits its expertise in international parcel, express, air and ocean freight, road and rail
  • Handling complete payments backend operations of DHL Singapore
  • Primarily handling the DHL customer payments made in HSBC bank
  • Posting and updating the series of payments in customer’s DHL account
  • Resolving issues and queries regarding payments, delayed entry
  • Interacting with on shore employees to carry out flawless transactions
  • Email support for the escalations which are raised pertaining to customer’s DHL account
  • Being in constant touch with leadership team and clients for resolving major issues
  • DHL Global Forwarding is a division of the German logistics company Deutsche Post, DHL provides international express mail services
  • DHL commits its expertise in international parcel, express, air and ocean freight, road and rail
  • Technology Managed: Avaya Dialer
  • Process: DHL, Accounts Payable
  • Work Profile: Handling Supplier queries, Meeting SLA on daily basis, Preparing reconciliation for the suppliers, Providing allocation details to supplier, Getting supplier Bank details confirmation before releasing payment, Training new Joiners towards the process, Clearing dispute if any in an invoice to release payment, Getting details from the supplier for the direct debit payment, Releasing payment as per the promised date, Changing the cheque payment to wire by getting bank details from the supplier, Working on the credits raised by the supplier and clearing them from our records, Removing old debits as per the confirmation from supplier, Creating and updating customer details in master data base, Working with the approvers to clear the invoice for payment, Tracking the supplier calls in a tool called MS-CRM, Processing invoices and credit notes of the suppliers for the payment process

Education

SSLC -

HOLY FAMILY CONVENT MATICULATION HIR.SEC. SCHOOL

HSC -

HOLY FAMILY CONVENT MATICULATION HIR.SEC. SCHOOL

Bachelor of Commerce -

MADRAS CHRISTIAN COLLEGE

Skills

  • Strong interpersonal communication
  • Team spirit
  • Effective interaction with diverse individuals
  • Leadership
  • Listening
  • Attention to detail
  • Opportunity identification
  • Desire to succeed
  • Organizational skills
  • Self-motivation
  • Deadline commitment
  • Time management
  • Practical reasoning
  • Teamwork

Accomplishments

  • Superstar Award
  • Won You Made a Difference Award
  • Good team member & Team Player – can work with both roles at ease
  • Star of the Business Award

Extracurricular Activities

Successful participation in cultural events during school and college days Passionate towards exploring new places and meeting new people Passion towards learning new languages

Hobbies and Interests

  • Dancing
  • Reading Books
  • Playing
  • Cooking

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the same.

Personal Information

  • Date of Birth: 09/26/89
  • Gender: Female
  • Nationality: Indian

Languages

English
First Language
Tamil
Advanced (C1)
C1
French
Intermediate (B1)
B1

Timeline

Transaction Processing Associate

Accenture Global Services
06.2015 - 09.2019

Transaction Process Associate

HP Services Pvt Ltd
08.2012 - 06.2015

SSLC -

HOLY FAMILY CONVENT MATICULATION HIR.SEC. SCHOOL

HSC -

HOLY FAMILY CONVENT MATICULATION HIR.SEC. SCHOOL

Bachelor of Commerce -

MADRAS CHRISTIAN COLLEGE
Priscilla Victor