Priscley Prodosh Mathew
OTC/Q2C Professional
Bengaluru
Summary
Enthusiastic versatile professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of OTC tower and Q2C functions. Motivated to learn, grow and excel. Dedicated Order to Cash professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
OTC Assistant Manager
Consero Global
Remote
03.2022 - Current
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed internal and external client-facing relationships through transitional periods.
- Led teams of analysts to evaluate, plan and execute projects.
OTC Operations Team Leader
Capgemini Pvt Ltd
Bangalore
12.2019 - 09.2021
- Lead, coach, motivate, engage & mange for the leadership & strategic development of direct reports
- Interviewing, hiring & training employees, planning, assigning & directing work, appraising performance, rewarding & grooming team, addressing concerns & resolving problem
- Steady improvement track on quality parameters over and beyond SLA
- Contributing to Cost Margins (Cost Reduction) - projects to have direct impact on revenue target e.g. Productivity, Automation, Location & Grade Mix
- Conduct daily/Weekly calls with clients/stakeholders. Maintain error log with RCA, CAPA
- All documentation (internal and external) supporting process updated timely, efficiently and effectively example DTPs, Trackers, Dashboards, PPT reporting
- Reviewing & approving of credits raised by team, cash flow & Bad debt forecasting, Aging analysis
- Reconciliation, credit limit tracking, payment plan negotiation/settlement
- Resolved problems, improved operations and provided exceptional service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Q2C Business Operations Professional /Contract Management Analyst
IBM India
Bangalore
01.2018 - 12.2018
- Receive, track, follow up on new Contract Change Requests (CCN/CR)
- Validate & update pricing, Maintain & track new opportunities
- Contract review, Cash Forecasting, Contract approvals
- Governance, manage backup for all signed contracts, Auditing, Point of contact for stakeholders
- Liaising with global BOM's, delivery managers, billing & FP&A, Project executives, internal stakeholders where required to sort queries.
- Developed and followed processes to manage contracts and remain in compliance with company commitments and regulatory obligations.
- Verified submitted documents for completeness and compliance with company policies, addressing discrepancies and collaborating to troubleshoot where necessary.
Lead
IBM India
Bangalore
09.2014 - 12.2017
- Lead (B2B) collections team & foresee activities for three Client Entities and assist Cash Applications team for respective entities
- Aged debt minimization, timely & accurate cash applications
- Un-allocated cash reduction
- Weekly/monthly forecast, revenue recognition, dunning, bad debt reporting
- Dispute management, escalation, account review, internal & external reporting
- Team huddle, cross training's, new joiner training, mentoring, supervise month end activities, hiring, monthly one on one's
- Updating KT/DTP documents, process SPOC.
Senior Practitioner
IBM Daksh/Concentrix
Bangalore
05.2012 - 09.2014
- Handling Ledger of 180+ customer accounts. Dispute management, Fraud analysis
- Cash management, forecasting, credit review, bad debt reduction
Analyst
Altisource
Bangalore
12.2009 - 04.2012
- Obtain mortgage proof, escrow & non escrow information
- Verification of premium & requesting payments
- Recommend payments to AP team on escrow customers
Education
BCOM -
Shobhit University
Bengaluru, KA 05.2013 - 08.2014
PUC -
Bangalore University
Bengaluru, KA 06.2006 - 05.2008
SSLC -
ST Patrick
Bengaluru, KA 06.2005 - 04.2006
Skills
Operations leadership
Billing and collections
Accounts Receivable
Process implementation
Relationship building and management
Transition management
Critical Thinking
Aging reports analysis
Cash application
Process improvements
Strong client relations skills
Driving continuous improvement
Monthly forecasting
Analytical and critical thinking
Process automation
Decision Making
Six Sigma methodologies
Additional Information
New clients transition & stabilization - Consero 2022
Reverse Transition planning & execution (On site – Nagpur, India) – IBM 2017
New process transition (Remote) IBM India 2018
New process transition (- On site - Krakow, Poland) Capgemini Pvt Ltd -2020
Timeline
OTC Assistant Manager
Consero Global
03.2022 - Current
OTC Operations Team Leader
Capgemini Pvt Ltd
12.2019 - 09.2021
Q2C Business Operations Professional /Contract Management Analyst
IBM India
01.2018 - 12.2018
Lead
IBM India
09.2014 - 12.2017
BCOM -
Shobhit University
05.2013 - 08.2014
Senior Practitioner
IBM Daksh/Concentrix
05.2012 - 09.2014
Analyst
Altisource
12.2009 - 04.2012
PUC -
Bangalore University
06.2006 - 05.2008
SSLC -
ST Patrick
06.2005 - 04.2006