Pritakshi
Mumbai
Summary
Experienced CRM and sales professional with a track record of managing customer relationships and improving business operations. Skilled in effective communication, data analysis, and strategic planning to enhance customer satisfaction and loyalty. Proven success in implementing CRM strategies resulting in improved customer experience and business growth.
Overview
6
6
years of professional experience
Work History
CRM & Sales Executive
Ensemble India
Mumbai
05.2024 - Current
- Produced in-depth analyses of consumer spending habits and tendencies to inform marketing strategies.
- Collaborated in setting up automated CRM processes for enhanced customer experiences.
- Analyzed data related to customer interaction with marketing campaigns and developed actionable insights for campaign optimization.
- Provided training and support for team members on how to use the CRM system effectively.
- Drove increased sales performance by consistently reaching out to potential clients.
- Demonstrated exceptional sales performance by achieving targets and generating revenue of 50 lakh within 3 months.
- Successfully managed and satisfied diverse client needs.
- Applied in-depth understanding of the fashion industry to effectively communicate with clients and stay up-to-date on evolving trends.
Order Fulfillment & CRM Executive
Pernia's Pop-Up Shop
Mumbai
07.2021 - 05.2024
- Coordinated with up to 2000 designers daily through email and WhatsApp as an order fulfillment associate
- Designer labels for order-related concerns, and fulfilling orders timely, which are being shipped across the world.
- Later on, I also managed customer interactions using Freshworks' 'Freshchat & FreshDesk, wherein my duties included solving clients' queries regarding ongoing orders, meeting timelines, and resolving post-delivery complaints effectively, and providing faster resolutions for customer satisfaction. Also, I have been working in coordination with internal departments to ensure orders are being processed and shipped in a timely manner. Daily and weekly follow-ups of orders being processed by the designers, ensuring their timely arrival and keeping track of the quality check parameters.
- Conducted orientation & training for the role of customer service & order fulfilment for the newly joined teammates as well.
- Have hadleda major order related escalations and ensuring smooth functioning and coordination between the CRM & the order fulfilment teams, taking point and managing A list designer (vendor) timeframes. My work here allowed me to seamlessly cross function between departments & that I don't crack under pressure
- Have handled major high value order escalations and helped resolve problems in a time sensitive manner
Key Sales Account Manager/ Administrative Manager
Padmavati Enterprises
02.2019 - 09.2020
- Started off my journey here as an order fulfilment associate wherein my duties included daily coordination with designers via emails and WhatsApp with up to 2000 Designer labels for order-related concerns and fulfilling orders timely which are being shipped across the world
- Later on, also managed customer interactions using Freshworks' 'Freshchat & FreshDesk wherein my duties included solving client's queries with regard to ongoing orders, meeting timelines and resolving post-delivery complaints effectively and providing faster resolutions for customer satisfaction
- Also have been working in coordination with internal departments to ensure orders are being processed and shipped in a timely manner
- Daily/weekly follow-ups of orders being processed by the designers, ensuring their timely arrival and keeping track of the quality check parameters
- Conducted orientation & training for the role of customer service & order fulfilment for the newly joined teammates
- Managed various accounts of the pet products shop owners around the city to help navigate the sales and the supply chain of the various products offered by the company
- Worked and coordinated with the CEO with sales and inventory management to help meet targets each month
- Assisted with the sales and upselling of new products offered by the company to new and existing customers
- Coordinated with the operations team and customers with their queries to make sure the clients are satisfied with the company's services
- Learned Tally ERP Software and handled the invoicing and payment clearance from the customers as well as bookkeeping and accounting of daily expenses
Education
Bachelor's - Management Studies, Marketing Specialization
L S Raheja College of Arts & Commerce
Mumbai01.2021
Higher Secondary College -
L S Raheja College of Arts & Commerce
Mumbai01.2017
Secondary School Certificate -
St Mary's High School
Santacruz01.2015
Skills
- Effective Time Management
- Well organized and punctual
- Clear Business Communication
- Assertiveness
- Conflict Resolution
- Result Oriented
- Team management
- Excellent Communication
- Client Retention Strategies
- Sales strategy development
- Sales proficiency
- Proactive
- Depersonalization
- Listening Skills
- Luxury Brand Management
- Customer relationship management
- Vendor relationships management
Languages
English
First Language
Hindi
Advanced (C1)
C1
Gujarati
Intermediate (B1)
B1
Marathi
Beginner
A1
Timeline
CRM & Sales Executive
Ensemble India
05.2024 - Current
Order Fulfillment & CRM Executive
Pernia's Pop-Up Shop
07.2021 - 05.2024
Key Sales Account Manager/ Administrative Manager
Padmavati Enterprises
02.2019 - 09.2020
Bachelor's - Management Studies, Marketing Specialization
L S Raheja College of Arts & Commerce
Higher Secondary College -
L S Raheja College of Arts & Commerce
Secondary School Certificate -
St Mary's High School