Pritam Adhikary
Kolkata
Summary
Dynamic IT professional with extensive experience at Nephrocare Health Services Pvt. Ltd., excelling in operational efficiency and technical support. Proven expertise in network troubleshooting and effective communication, ensuring seamless IT operations across multiple centers. Adept at vendor coordination and enhancing user experience, consistently delivering high-quality solutions and minimizing downtime.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Executive IT (East Zone)
Nephrocare Health Services Pvt. Ltd.
Kolata
11.2019 - Current
- Managed IT devices and equipment across 45 centers to ensure operational efficiency.
- Provided remote support for technical issues, enhancing user experience.
- Installed and maintained CCTV systems to improve security measures.
- Configured Wi-Fi routers and access points for optimal connectivity.
- Coordinated with vendors to streamline procurement and service delivery.
- Resolved TV and DTH issues promptly to minimize downtime.
- Delivered hardware and network support to maintain system integrity.
- Troubleshoot various technical problems, ensuring rapid resolution and minimal disruption.
- Access Manager biometric server maintenance.
- Scalefusion Platform Endpoints, Users, and Access control.
- Hikcentral professional client access and control.
- Rediffmail-Pro webmail Admin Control.
- Kaspersky Endpoint Security cloud management console operates.
Software Support Executive
Cadtrans Infotech Pvt. Ltd.
03.2019 - 10.2019
- Autodesk Product, Adobe Product, Corel, Antivirus installation and support
- Software troubleshooting
- On call Remote Support
Senior Assistant IT
SMS Envocare Limited.
10.2018 - 02.2019
- Desktop Support
- IT Help Desk
- Software support
- Assembling
- Laptop Servicing
- OS Installation
- Antivirus Installation
- Outlook Mail Configuration
- IT Asset Management
- Co-ordination with Vendors
- LAN Configure & Cabling
- Troubleshooting
Field Engineer
Convex Info Systems.
07.2013 - 09.2018
- FMS Support
- Desktop Support
- Assembling
- Installation of OS & System Application
- Outlook Mail Configuration
- AD-Server & DHCP-Server maintenance (2008 R2)
- Troubleshooting
- LAN Configure
- Customer Support
Education
Bachelor of Science -
Netaji Subhas Open University
Kolkata01-2021
Higher Secondary -
West Bengal Council of Higher Secondary Education
Kolaghat, West Bengal01-2008
Secondary -
West Bengal Board of Secondary Education
Kolaghat, West Bengal01-2006
Skills
- Computer Hardware and Networking Maintenance
- AD Server Maintenance
- DHCP Server Maintenance
- Desktop support
- Customer support
- Technical support
- IT Help Desk
- Problem solving
- Antivirus installation
- Laptop servicing
- CCTV installation
- OS Installation
- Software maintenance
- System administration
- Cabling and LAN Configuring
- LAN troubleshooting
- Network troubleshooting
- Wi-Fi Access Point Configuration
- ADSL Router Configuration
- IT asset management
- Remote assistance
- Vendor coordination
- Effective communication
- Team collaboration
- Operational efficiency
- Performance reviewing
- Cost reduction
- Work Planning and Prioritization
- Active listening
- Managing operations and efficiency
Accomplishments
I achieved Appreciation Awards for Quarter 4, January to March 2022. These awards are given to those who have gone beyond their call of duty and displayed extraordinary commitment to the company’s core values
Certification
- Duration : 6 months,
From : Online: www.coursera.org
Verify certificate at : https://coursera.org/verify/professional-cert/RKC8VVKP4J5A
Course : System Administration and IT Infrastructure Services
Technical Support Fundamentals
IT Security: Defense against the digital dark arts
The Bits and Bytes of Computer Networking
Operating Systems and You: Becoming a Power User
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Timeline
Sr. Executive IT (East Zone)
Nephrocare Health Services Pvt. Ltd.
11.2019 - Current
Software Support Executive
Cadtrans Infotech Pvt. Ltd.
03.2019 - 10.2019
Senior Assistant IT
SMS Envocare Limited.
10.2018 - 02.2019
Field Engineer
Convex Info Systems.
07.2013 - 09.2018
Bachelor of Science -
Netaji Subhas Open University
Higher Secondary -
West Bengal Council of Higher Secondary Education
Secondary -
West Bengal Board of Secondary Education
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