Pritam Banerjee
Kolkata
Summary
Experienced IT Professional with More than 10 Years of comprehensive expertise spanning across multiple domains including Retail and USA Healthcare . Demonstrated proficiency in AWS and Azure Cloud, Incident Management (Service Now ITSM ) Active Directory, Windows Server Management, Citrix Administration. Possess depth Knowledge in of Software Vulnerability and Assurance (Windows Patching, Server Remediation, Server Deployment)
Overview
15
15
years of professional experience
1
1
Certification
Work History
Tech Lead
Cognizant
Kolkata
10.2023 - Current
- Perform POS upgrades and install Microsoft patches on store systems through use of RemoteLink, SCCM and Ericom
- Responsible for supporting store side and corporate computer systems and devices for, TJX Companies, Inc, through use of remote control tools, and software management utilities
- Support for production requests through ServiceNow
- Performed Daily Health Check Jobs and Troubleshooted the store servers based on the requirement before opening the store daily basis
- Application Support L1.5 (ADM)
- Handling Incidents/Incident Tasks based on SLA Parameters
- Sending Daily BAU Reports to Clients
- Preparing SOP Documents when required
- Performed Daily BAU Monitoring, Restarting and Analyzing Activities In AWS (ECS, Cloud Watch, Open Search, S3, RDS, Dynamo DB, SQS, Elastic Cache
- Performed Daily Monitoring Activities in Store Servers and troubleshooted based on the situation.
Senior System Engineer
Cognizant
04.2022 - 10.2023
- Acted as a Team Player Performed as the POC
- Handling various access issues for team members with client
- Performed Daily Monitoring Activities in Store Servers and troubleshooted based on the situation
- Engaged with external teams for Integration based on the Project Requirement and acted as a Team Player
- Updating Work Schedules and Reports
- Preparing Monthly Shift ROTA.
Programmer Analyst
Cognizant
Kolkata
10.2021 - 04.2022
- Monitoring and Analyzing the HP Open View Alerts Caused by various issues related to Product, Network
- Worked in Major Incidents (P1,P2) and joined the MIM Calles based on the requirement
- Participated in Cognizant Bluebolt Ideas and worked with External teams to get some automation process.
Programmer
Cognizant
Kolkata
06.2021 - 10.2021
- Maintained Acknowledge and Response SLA based on the Priorities
- Prepared KB Articles based on the Incident types.
Process Executive
Cognizant
Kolkata
04.2018 - 06.2021
- Working in the Claim Adjudication Process
- Payment Posting Department under CHI Client
- Processing Payment and Zero Payment Files for various Insurance Companies
- Scanning Various Patient EOB and uploading in Connect Software.
Process Executive
Medfin India pvt ltd cognizant Acquired
Kolkata
12.2017 - 04.2018
- Working on Multiple Appeal Files related to US Health Care Companies
- Handling Denial EOB, Correspondence files
- Worked In Connect and Facet Software.
CCA
Tech Mahindra
Kolkata
05.2015 - 07.2017
- Worked in Domestic Process for Reliance and Idea
- Achieved Multiple RNR for Highest Upselling in the Entire Process
- Troubleshooted Multiple Customer Issues example: Internet Connectivity Issues etc.
Back End Executive
Rodali Infotech
Kolkata
06.2014 - 02.2015
- Worked as a Backend Executive
- Used to work for Lead Generation Process in International BPO Worked as a Data entry Analyst but later the company got shutdown suddenly and did not get the experience letter.
Studied for Competitive Exams
Reason Of Gap
07.2009 - 06.2014
- I took a five years gap as i was preparing for competitive exam unfortunately that did not work out for me however that certain period taught me to stay persistent and focused in life
- I wanted to explore more career options for myself
- However, during this period i did below courses to up skill my knowledge
- Diploma In Information Technology Application
- English Language 2 years Course
- Studied Hardware Networking.
Education
MBA -
Chandigarh University
07.2023
Graduation -
University Of Kolkata
07.2009
Skills
- Aws
- Windows Server Admin
- Active Directory
- Incident Management
- Service Now ITSM
- Azure Cloud
- Postgres SQL
- Debeaver Database Tool
- Server Vulnerability Remediation (Windows Patching)
- Aferia Tool (TJX)
Certification
- Azure Fundamental (AZ 900), 09/2022
- AWS Certified Cloud Practitioner (Udemy)
- AZ-800 Course Administering Windows Server Hybrid Core Inf (Udemy)
- Introduction to Cybersecurity (Cisco Networking Academy), 02/2022
- Introduction to IOT (Cisco Networking Academy), 11/2021
- CCNAv7: Bridging (Cisco Networking Academy), 08/2022
- English Language Course, 09/2008 - 04/2010, Golpark Ramakrishna Mission Kolkata
- D.I.T.A Course, West Bengal YCTC
- AWS Certified Advanced Networking - Specialty (Udemy)
- Microsoft Azure Administrator AZ-104 (Udemy)
- The best way to get started with ServiceNow (Udemy)
Honorawards
- RNR For Highest Upselling, Tech Mahindra, 2016
- Title/Award Name, Name of the institution that issued/awarded it
Supportedcauses
Cause
Languages
- Bengali, 100/100
- Hindi, 80/100
- English, 80/100
Volunteer Experience
Local Word Committee Member, Organization, 2007, 2016, Kolkata, Tasks/Achievements, - Organized Multiple Blood donation and Free check up camps.
Hobbies and Interests
- Playing Football, Cricket
- Travelling
Timeline
Tech Lead
Cognizant
10.2023 - Current
Senior System Engineer
Cognizant
04.2022 - 10.2023
Programmer Analyst
Cognizant
10.2021 - 04.2022
Programmer
Cognizant
06.2021 - 10.2021
Process Executive
Cognizant
04.2018 - 06.2021
Process Executive
Medfin India pvt ltd cognizant Acquired
12.2017 - 04.2018
CCA
Tech Mahindra
05.2015 - 07.2017
Back End Executive
Rodali Infotech
06.2014 - 02.2015
Studied for Competitive Exams
Reason Of Gap
07.2009 - 06.2014
MBA -
Chandigarh University
Graduation -
University Of Kolkata
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