PRITAM GANGULY
Billing Operations
Kolkata
Summary
Customer Support Executive with extensive experience at Concentrix in Kolkata, adept at managing high volumes of inbound chats and calls and maintaining professionalism under pressure. Skilled in CRM utilisation, live chat support, and technical troubleshooting. Proficient in digital marketing, SEO, advanced Excel. Experienced with handling billing inquiries and customer service operations. Utilizes strong communication skills to resolve issues promptly and enhance customer experiences. Knowledge of billing processes and systems, ensuring accurate and efficient service delivery.
Overview
1
1
year of professional experience
2015
2015
years of post-secondary education
3
3
Languages
Work History
Billing Customer Service Representative
British Telecom
10.2025 - Current
- Efficiently managed high-volume workloads under tight deadlines, consistently meeting performance expectations without sacrificing quality or attention to detail.
- Maintained a strong knowledge of industry regulations and best practices relating to billing procedures, providing expert guidance when needed.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
Customer Support Executive
Concentrix
01.2025 - 09.2025
- Managed a high volume of inbound chats and calls, maintaining a calm and professional demeanour under pressure.
- Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
- Answered incoming customer contact via live chat to resolve issues and enquiries.
Education
Bachelor of Technology - Computer Science and Engineering
Haldia Institute of Technology
Higher Secondary - Science
MGM High Secondary School
BokaroSecondary -
The Pentecostal Assembly School
Skills
Customer relationship management
Computer skills
Customer service
Microsoft office
Teamwork and collaboration
Customer service excellence
Problem-solving
Payment processing
Hobbies and Interests
- Travelling
- Listening to Music
- Photography
- Watching movies
Timeline
Billing Customer Service Representative
British Telecom
10.2025 - Current
Customer Support Executive
Concentrix
01.2025 - 09.2025
Higher Secondary - Science
MGM High Secondary School
Secondary -
The Pentecostal Assembly School
Bachelor of Technology - Computer Science and Engineering
Haldia Institute of Technology