PRITAM BHAIRU GILBILE
DOMBIVLI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Manager - Sales & Service
Rishabh metals and Chemicals Pvt ltd.
Mumbai
04.2013 - Current
- Assisted customers with product selection, order placement, delivery follow-up, billing inquiries.
- Developed relationships with key accounts to improve long-term partnerships.
- Negotiated prices with vendors and suppliers to maximize profits margins.
- Developed and implemented strategies for increasing customer satisfaction.
- Resolved escalated customer complaints in a timely manner.
- Analysing the market, including competitors and consumers Build and manage effective Costing system, generating new customers for business growth.
- Visiting customers site for sale call & providing details of the instruments through presentations. Meetings.
- Sending Quotations to customers as per their requirement & making follow up with Customers through phone calls and visits to finalizes the order.
- Attending negotiations with customers to finalize/generate PO.
- Arranging demos of instruments for customers.
- Submitting reports of Demo for customers.
- Performing installation of the instrument. Providing training to customers.
- Testing customer’s samples & submitting reports to generate future business.
- Giving application support to customers.
- Performing AMC & Calibrations of instruments & Providing calibration certificates to customers.
- Looking after service issues received from customer related instruments & giving them solution to resolve them through email/ teleconversation Or by personal visit.
- Arranging require materials/spares for service of instruments.
- Maintain records for successful completion of assignments.
- Making Quotation as per customer’s requirement & tender enquiries.
- Attending Seminars & Exhibitions to create new business leads & contacts.
- Attending tenders openings & submitting reports to head-Inst.
- Follow up and cold calling to existing customers for Business expansion.
- Preparing and sending Introduction letter to new clients for lead Generation.
- Making arrangements for principles/foreign delegates visiting India.
- Attend exhibitions & design stalls for exhibitions.
- identify correct leads from events and work on the same to generate business.
- Attended business/Service meetings at principle office in EUROPE.
- Knowledge of travelling in Europe & INDIA.
Sales Executive
Apex Chromatography Pvt Ltd
Mumbai
08.2011 - 03.2013
- Used cold calling and networking to sell products and services.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Attended industry events to build relationships with key contacts in the field.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Prepared presentations, proposals and sales contracts for existing and potential accounts.
- Negotiated contracts with clients on behalf of the company.
Education
Service Technician - Techlab Products
Techlab
Spain02.2020
MBA - PGDBM- MArketing
Welingkars
MUMBAI06.2018
Service Technician For Emtec Products - Service Technician
Emtec GmBH Germany
Germany08.2015
Service Technician For LUM - Service Technician
LUM GMBH
Germany01.2015
Bachelor of Science - Chemistry
Kelkar College
MUMBAI04.2011
Skills
- Customer Service
- Customer Service Management
- Technical Support
- Problem-Solving
- Technical Troubleshooting
- Positive Attitude
- Team Leadership
- Relationship Building and Management
- Client Needs Assessments
Timeline
Manager - Sales & Service
Rishabh metals and Chemicals Pvt ltd.
04.2013 - Current
Sales Executive
Apex Chromatography Pvt Ltd
08.2011 - 03.2013
Service Technician - Techlab Products
Techlab
MBA - PGDBM- MArketing
Welingkars
Service Technician For Emtec Products - Service Technician
Emtec GmBH Germany
Service Technician For LUM - Service Technician
LUM GMBH
Bachelor of Science - Chemistry
Kelkar College
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