Summary
Overview
Work History
Education
Skills
Specialinterest
Vision
Personal Information
Timeline
Generic
PRITAM GOSWAMI

PRITAM GOSWAMI

Kol

Summary

Experienced professional offers several years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing flight attendant position to provide exceptional customer service to travelers.

Overview

14
14
years of professional experience

Work History

Flight Attendant

Air India
Kolkata
01.2020 - Current
  • Provided first aid assistance to passengers when necessary.
  • Assisted disabled passengers as needed during boarding, deplaning and transfers between gates.
  • Communicated effectively with customers using English language skills.
  • Checked that aircraft cabins were properly stocked with food, beverages, blankets and other items prior to takeoff.
  • Adhered strictly to FAA regulations regarding air travel safety protocols.
  • Enforced airline regulations concerning smoking on board planes.
  • Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
  • Inspected aircraft cabins after disembarking to identify any damage or lost items left behind by passengers.
  • Assisted passengers with inquiries regarding in-flight services, such as meal options and entertainment selections.
  • Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
  • Replenished supplies in lavatories throughout the flight as needed.
  • Observed passengers for intoxication or possible threat to safety.

Flight Attendant

Jet Airways
Mumbai
04.2016 - 02.2019
  • Provided first aid assistance to passengers when necessary.
  • Communicated effectively with customers using English language skills.
  • Completed reports on incidents involving unruly or disruptive passengers.
  • Checked that aircraft cabins were properly stocked with food, beverages, blankets and other items prior to takeoff.
  • Adhered strictly to FAA regulations regarding air travel safety protocols.
  • Enforced airline regulations concerning smoking on board planes.
  • Managed passenger manifests, including verifying identities of travelers against passports or other documents.

Customer Service Officer

Indigo Airlines
10.2012 - 12.2016
  • Performed follow-up calls to ensure customer satisfaction with product and service delivery.
  • Handled escalated customer complaints and disputes in a professional manner.
  • Provided customer service support at check-in counters, including issuing tickets and baggage tags as well as handling payments.
  • Verified flight manifests prior to departure to ensure accuracy of passenger information.
  • Monitored the boarding process, ensuring that all passengers had proper documentation before allowing them to board the plane.

Front Office Executive

Radisson Blu Resort Temple Bay Mamallapuram
Mahabalipuram
06.2010 - 10.2012
  • Conducted shift briefings for front desk personnel regarding outstanding guest requests or problems.
  • Updated computerized records related to reservations, arrivals and departures, special requests from customers.
  • Coordinated with housekeeping staff to ensure that all rooms were serviced promptly.
  • Handled customer complaints professionally and courteously while striving to resolve issues satisfactorily.

Education

Diploma in Airlines, Hospitality, Tourism Management - Customer Service Management

Frankfinn
Kolkata
09-2011

Higher Secondary

Gurucharan College
Assam
03-2011

Matriculation

Hiron Prova Dev Sishu Mandir School
Assam
03-2009

Skills

  • Service
  • Communication
  • Professional attitude
  • Customer service
  • Interpersonal skills
  • Dealing with difficult situations
  • Passenger support
  • Flight safety
  • First Aid
  • FAA Regulations
  • Customer Service
  • Food and Beverage Service
  • Teamwork skills

Specialinterest

I love to read Aviation related topics and love to ride cars & bikes. Also I love to click photos and to listen club music and watch movies.

Vision

6/6(Normal)

Personal Information

  • Height: 182cms
  • Weight: 80 kgs
  • Passport Number: K8130101
  • Father's Name: PARTHA SARATHI GOSWAMI
  • Date of Birth: 03/28/91
  • Gender: Male
  • Marital Status: Single

Timeline

Flight Attendant

Air India
01.2020 - Current

Flight Attendant

Jet Airways
04.2016 - 02.2019

Customer Service Officer

Indigo Airlines
10.2012 - 12.2016

Front Office Executive

Radisson Blu Resort Temple Bay Mamallapuram
06.2010 - 10.2012

Diploma in Airlines, Hospitality, Tourism Management - Customer Service Management

Frankfinn

Higher Secondary

Gurucharan College

Matriculation

Hiron Prova Dev Sishu Mandir School

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