Pritam Harle
Bangalore
Summary
. Over 8 years of experience managing IT Infrastructure Operations Includes Windows Administration, Azure Cloud Operations & Service Delivery.
· Result-focused thought leader with expertise spanning Cloud Computing Technology, Windows administration, Production Environment support, Complex problem solving and more.
· Adept at collaborating with cross-functional teams to achieve project goals and provide exceptional customer support.
· Having 5 years of experience in Cloud Computing (Azure) and Windows Server Management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Software Engineer
Phenomenex
Bangalore
12.2024 - Current
- Support and improve tools for continuous build, automated testing, and release management.
- Responsible for the development, staging, and QA of multiple infrastructure environments.
- Support and enhance a production-like environment to ensure integrated products have the reliability, observability, and maintainability required for customer deployment.
- Continuously evaluate and improve existing CI/CD/Test pipelines and processes.
- Proactively engage with cross-functional teams to resolve issues and design solutions using critical thinking, analysis skills, and best practices.
- Work alongside technical leadership to organize technical roadmaps into achievable work.
- Understand the build process, and identify bottleneck areas for improvement.
- Help delivery teams develop an overall strategy for deploying code.
- Ability to understand and promote customers priorities in overall solution deployments and communicate this to product owner.
- Influence through others. build direct and behind the scenes support for ideas.
- Pre-emptively see downstream consequences and effectively tailor influencing strategy to support a positive outcome.
- Proactively identify and remove project obstacles or barriers on behalf of the team.
- Maintain excitement for a process and drive to new directions of meeting the goal even when odds and setbacks render one path impassable.
- Innovate and integrate new processes and/or technology to significantly add value. Identify how the cost of change weighs against the benefits, and advise accordingly.
- Own integrated product solution and work to align with product management and customer expectations.
- Guide new teams to adopt Agile, troubleshoot adoption efforts, and guide continuous improvement.
- Lead the impact assessment and technology selection decisions related to building and releasing the engineering plan and strategy for the whole release.
- Troubleshoot and debug build issues with a willingness to resolve problems quickly.
- Facilitate and coach software engineering team sessions on requirements estimation and alternative approaches to team sizing and estimation.
- Actively embrace new methods and practices that increase efficiency and effectiveness.
- Design, develop, and maintain tooling to support cloud-based CI/CD pipelines, capable of scaling to thousands of concurrent builds and artifacts.
Specialist Cloud Engineering
LTImindtree Ltd
Bangalore
07.2022 - 12.2024
- Manage Azure subscriptions
- Azure cloud automation using Azure DevOps, ARM Templates
- Managing deployment automation using Terraform to automate system operations
- Creating builds and release pipelines in Azure DevOps and did deployments to multiple platforms by implementing CI/CD
- Creating the Branching and Merging Strategies for the development using Version Control System Git
- Working on the deployment of Microservices based application on Azure kubernetes services
- Manage resource groups
- Manage role-based access control
- Implement Azure backup
- Deploy and manage virtual machines (Create and configure VMs for Windows and Linux)
- Manage VM's backups
- Configure and manage virtual networks
- Monitor and troubleshoot
- Create and configure a Network Security Group
- Implement Azure load balancer
- Configuring virtual machine and Azure resource groups
- Configuring Virtual network as per requirement
- Implementing Role-based access control in Azure for administration
- Managing user access, password reset in Microsoft Azure
- Customer service management: Handling capacity-related and Offer-restricted Quota issues based on Business Justifications and helping Customers
- Working on Unmanaged Customer escalations and getting the requirements fulfilled by coordinating with the Regional Managers and appropriate teams
- Managing - Compute and Azure Services Quota Tickets for Technical & PG teams
- Provide service level capacity guidance to Business Application and Engineering group
- Managing Migration program throughout Project lifecycle by planning overall program and monitoring progress daily
- Analyses, evaluates, and overcome program, and produce Analysis and Projection Reports for Managers
- Working on RDFE to ARM Migration Project
- Validating the requirements and getting the required Quota for successful migration
- Monitoring the IcMs, RDQs and Bulk Quota requests for Azure Batch and Azure Services and RDFE Migration Quota tickets
- Monitoring and updating PBI and BAP Reports regularly
- Responsible for installation and configuration of Azure services
- Translate business requirements to technical
- Assist with all stages of the test, development and maintenance
- Tools & Technology: Azure Cloud, Power BI, Jarvis, DFM, Azure Reliability Portal, IcM, Azure DevOps, Terraform, Azure Kubernetes
Engineer Server Management
TeamLease Services Limited
12.2018 - 07.2022
- Configuring virtual machine and Azure resource groups
- Configuring Virtual network as per requirement
- Implementing Role-based access control in Azure for administration
- Managing user access, password reset in Microsoft Azure
- Configuring VM networking with reserved IPs, health Monitors, Firewall rules
- Providing technical support for managing and monitoring client's windows environments
- A member of server management team resolving day-to-day operational incident
- Tickets and updating the incidents in ticketing tools SERVICE NOW, Ocean, Flip
- Installing and monitoring Windows server 2008, 2012R2 and 2016
- Installing different flavors of windows servers on VM
- Responsible for root cause investigation and troubleshooting windows server 2008 and 2012
- End user request management in LDS such as telephone number assignments
- MS patch testing in Lab Environment before deploying to clients
- MS patching deployment monthly for various projects through WSUS server
- Troubleshooting WSUS related task
- Providing antivirus management support for various clients using MacAfee ePO and Symantec
- Handling Symantec endpoint protection manager with more than 30 clients
- Handling McAfee Antivirus and troubleshooting related issues on various clients
- Worked on one-time password (OTP) project
- Scheduling bare-metal backups
- Scheduling Windows backups and restoring backups as required
- Scheduling VM backups through Veem application
- Maintaining and managing Solarwinds monitoring tool as per client's requirement
- Maintaining and managing monitoring tool mange-engine and application manager as per client's requirement
- Managing user access, password reset in Microsoft Azure
- VMware Vsphere
- Preparing Esxi check list
- Working on Esxi maintenance activities
- Configure and install VMs
- Working on hot add of memory, hard disk of VMs
- Performing health checks on ESXI
- Configuring HA, FT and DRS
- Managing SV Motion, Vmotion
- Create and manage VM's clone and template
- Snapshots management
- Kiwi Cat tool
- Adding/removing network devices in Tool
- Performing manual running backups
- Creating scheduled jobs to take running backups
- Troubleshooting device backup and backup jobs related issues raised by ops team
Desktop Support Engineer
Onward Eservices Ltd
11.2016 - 11.2018
- Installation OS win 7, 8, 10 and win server 2008
- Migration and up-gradation Win server 2008
- Managing domain user's account and user's profile
- Managing user, Groups and computer Access
- Creation domain users account and unlock or reset domain user password
- Managing Active Directory Domain services Objects
- Installation and configuration AD DS
- Utilized multiple software applications simultaneously to identify problems & provide solutions
- Helped to train new Field Engineer and assist other CSR with problems encountered while interacting with members over phone
- Addressed escalated customer questions & concerns and provided RCA as well
- Analysis of top issues and takes effective action to overcome challenges as technical as well as Operational perspective
- Figure out and resolve local server issue remotely
- Participate in problems, change & release management
- Planned and executed routine repairs and system upgrades
- Provided technical support, including identifying problem incidents with their subsequent resolutions
- Maintained company peripheral network devices regularly, including printers and scanners
- Tested IT networking system, monitored performance of network servers and maintained firm's computer systems
- Troubleshooting Network Problem
- Assisted company personnel with desktop operation, including both hardware and software
- Critical Incident management: -
- Manages lifecycle of all Major Incidents for applications and services for which are accountable
- Provides role clarity, communication, and facilitation during a Major Incident where the Priority is 1-Critical, and the impact involves a Critical Business Application or Core Infrastructure Service (Crisis)
- Notify Service Desk when Major Incidents occur
- Analyze and identify possible problem sources to resolve incidents
- Facilitate technical troubleshooting efforts and engage additional technical support as needed
- Provide half-hour updates on available workarounds
- Facilitate Crisis Bridge Line
- Respond timely to messages from the Service Desk to join the Crisis Bridge
- Work with the Application/Service Owner or Crisis Coordinator to gather current details and draft messages for updates
Education
Bachelor of Engineering - E&TC
J.T. Mahajan College of Engineering
Faizpur, Jalgaon, MaharashtraH.S.C -
J. H. D. Jr. College
Jarud, MaharashtraS.S.C -
V.N. High School
Jarud, MaharashtraSkills
- Program management
- Windows Systems Administration
- Root Cause Analysis
- Cloud Computing
- Azure Cloud Operations
- Service Delivery
- Cloud Computing Technology
- Windows administration
- Production Environment support
- Complex problem solving
- Collaboration
- Customer support
- Azure portal
- Azure DevOps
- VMware: Vsphere7
- Power BI
- Jarvis
- DFM
- Azure Reliability Portal
- IcM
- SERVICE NOW
- Ocean
- Flip
- Veem Backup
- KiwiCat Backup
- Windows Server Backup
- GitHub
- Visual Studio
- Docker
- Terraform
- Kubernetes
- Customer Relations
- Quality Assurance
- Resource Allocation
- Management collaboration
- Technical Communication
- Program Evaluation
- Analytical Thinking
- Process Improvement
Certification
- AZ-104: Microsoft Azure Administrator
- AZ-400: DevOps Engineer Expert
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
To take part in social activities
Personal Information
- Date of Birth: 11/04/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Additionalinformation
Current address: PBK Mansion No 36, 5th main, Phase 2, Amrita Nagar,Halanaykanahalli, Bangalore, Karnataka, 560035, India,
Permanent Address: Ward NO. 2, At. Post. Jarud, Warud, Amravati, Maharashtra, 444908. India
Timeline
Lead Software Engineer
Phenomenex
12.2024 - Current
Specialist Cloud Engineering
LTImindtree Ltd
07.2022 - 12.2024
Engineer Server Management
TeamLease Services Limited
12.2018 - 07.2022
Desktop Support Engineer
Onward Eservices Ltd
11.2016 - 11.2018
Bachelor of Engineering - E&TC
J.T. Mahajan College of Engineering
H.S.C -
J. H. D. Jr. College
S.S.C -
V.N. High School
Similar Profiles
Ernesto SaldanaErnesto Saldana
Phenomenex Warehouse Associate at PhenomenexPhenomenex Warehouse Associate at Phenomenex
Setegn DesalegnSetegn Desalegn
Quality Control Analyst at PhenomenexQuality Control Analyst at Phenomenex
Maria CabreraMaria Cabrera
A/R Representative /Debt Collector at Phenomenex Inc.A/R Representative /Debt Collector at Phenomenex Inc.