Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Pritam Kumar Das

Pritam Kumar Das

Senior Specialist
Kolkata

Summary

● Microsoft Certified Professional with 8+ years of experience as M365/O365 Administrator and SharePoint Administrator on Enterprise SharePoint Products, M365 Services, Internet Information Manager 10.0, Domain Controller, Azure AD, Active Directory, SQL Server 2019, Window Server 2012,2016,2019.

● ITIL Certified in Incident Management, Change Management, Problem Management through ServiceNow & ITSM Tool.

● Technical expertise on providing Customer Support as a part of Managed Services on platforms such as SharePoint 2010,2013,2016,2019 On Premise Farm , Azure Active Directory , SharePoint Online, OneDrive, OneNote, MS Teams, PowerShell Scripting ,Exchange Online and MailBox Management.

● Domain knowledge of Relational Database models and SQL Server 2008,2012,2019 Databases and Performing Back up and Restore Operations of SharePoint Farm Infrastructure.

● Providing best practices and recommendations on Enterprise SharePoint Products and M365 Services and act as advocate, thus empowering customers to achieve more.

● Collaborate with stakeholders and manage L2 & L3 operations teams to ensure 24/7 business continuity and productivity.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Senior Specialist

LTIMindtree
05.2022 - Current
  • Design technical documentation related to Data Governance and Information Protection and Security Access (RBAC),MFA which includes LLD and HLD presentation as per client's & customer's requirement for building robust and secure applications on M365 SaaS platforms
  • Conduct triages & workshops for escalations and junior engineers to facilitate a deeper understanding of M365 services and SharePoint capabilities
  • Configured Data Loss Prevention (DLP) and manage Data Life Cycle Management by configuring Retention Policies and Labels for security and governance.
  • Configure and Manage Mailbox Quota and restore mailbox .
  • Migrated 500+ Site Collection from SharePoint 2013 to SharePoint 2016 and SharePoint Online using third party Tool.
  • Provisioned & Configured user mail box by assigning Exchange Online license.
  • Procured and upgraded Nintex license on all SharePoint Servers.
  • Developed and Deployed PowerShell script to perform auto log clean up for disk space optimization
  • Developed PowerShell script to identify and isolate Orphan users for my-site migration to OneDrive
  • Achieved zero post production defects and zero business disruption along with cost optimization towards drive storage as highlighted in delivery dialogue excellence 2023
  • Migrated data from file share server to SharePoint Online using Migration Manager.
  • Automation through PowerShell scripting configured in MS Flow to make file share path read only and remove access to shared path post migration
  • Validate pre migration and post migration readiness and troubleshoot issues and inform stakeholders

Support Engineer

Microsoft R&D Pvt Ltd.
12.2019 - 01.2022
  • Providing technical support related to all Enterprise – SharePoint Products & M365 Services for Customers worldwide in APAC, EMEA, NA ,IST time zone
  • Execute Monthly Patching on all known Versions of SharePoint Product and stabilize/troubleshoot issues across servers in farm.
  • Migrate On premise users using Azure AD Connect Tool to Cloud for expansion and diversification in hybrid scenario
  • Conduct Case Review for aged case within Team to gain traction and provide faster resolution to Customers
  • Conduct SharePoint Triages with SME's and Support Escalation Engineers for Log Analysis , and deliver presentation on select topics as required.
  • Participate in Interview Panel for rounds of discussion with aspiring engineers
  • Work with Key Strategic stakeholders and TIER-III Customers which has higher visibility across Microsoft.
  • Configured Workflow Manager Server along with WFM Certificate Renewal and in SharePoint Servers.
  • Configured and provided technical break fix resolution while working with OWA\OOS Server and SharePoint Servers
  • Configured TLS 1.0,1.1,1,2 on SharePoint Servers\SQL Servers\Client Machine and there respective cipher suites
  • Configured and provided technical break fix resolution while working with Search Topology across multiple servers and optimizing hardware and software specifications for maximum Search Performance
  • Configured and provided technical break fix resolution while working on Distributed Cache in collocated and dedicated mode on multiple SharePoint Farms
  • UPA- Internal Subject Matter Expert .Provided sessions to understand difference between Forefront identity manager and Active Directory Import.
  • Improved CSAT score by 20% by promptly addressing support tickets and providing accurate solutions.
  • Enhanced team productivity by implementing new ticketing system that streamlined support queries

System Administrator-I

Black Knight Financial Services
08.2019 - 11.2019
  • Project Description : Provided Application Operation TIER-2 24/7 Support to maintain and troubleshoot Application and Server break fix Incidents across Sharepoint 2013,2016,2019 & SharePoint Online platforms
  • Renew\Generate SSL Certificate and contact necessary Trusted Certificate Provider to acquire domain Certificates and configure it in SharePoint Environment
  • Manage Service Accounts , Managed Accounts and credentials renewal process by collaborating with Active Directory Team
  • Optimize Farm Infra structure by providing recommendations for hardware and software requirements on SharePoint and SQL Server and applying Cumulative updates as patching activity on demand
  • Test and Deploy Custom Solution across multiple SharePoint Farms
  • Review TIER-I & TIER-II Incidents and provide technical recovery on escalated incidents
  • Perform Farm Clean up activity for any missing dependencies ,orphan features which can adversely affect operation of Farm.
  • Migrated SharePoint Online Content from one tenant to another using Mover App.
  • Improved security measures by conducting vulnerability assessments and applying necessary patches.

Software Engineer

Ericsson India Global Service Pvt. Ltd.
08.2014 - 08.2019
  • Provided Ericsson Clients and business end users with support on configuring, maintaining, and deploying SharePoint On Premise resources on production environment along with troubleshooting for any erroneous data in real time
  • Documented several knowledge publishing articles and published them internally for wider exposure and awareness among end users
  • Collaborated with User Interface Developer to help achieve dynamic User Interface for various learning academy sites
  • Performed debugging and code analysis briefly for all project deliverables to ensure code-quality and adherence to Ericsson software development standards
  • Collaborated with migration team in upgrading from SharePoint 2010 to SharePoint Online
  • Renewed Fast Search Certificate in all WFE and Production Server for Crawl implementation
  • Created and Designed SharePoint Online Site for BVA and Asset Selection Process for GCC , India Region using Microsoft Flow to semi automate and build repository for all bright ideas
  • Created and Delivered dashboard to stakeholders for Data visualization of various reports and displaying them on SharePoint Online using Microsoft Power BI
  • Developed Power shell Script to collect Site Inventory Report during Migration phase
  • Delivered 50+ Sites rebuilt on SharePoint Online to Stakeholders as modernization of Sites and resolve broken links, images and other UI components.

Education

B.E - Electrical, Electronics And Communications Engineering

Anna University
Chennai
03.2008 - 04.2012

Skills

SharePoint Administration

SharePoint Online

MailBox Management

Data Loss Prevention, DLP

End User License

Retention Policies

Powershell Scripting

OneDrive

Azure AD

SQL Server

Resource Monitor

Process Monitor

DNS Manager

IIS 100 Manager

Term Store Management Tool

SharePoint Designer 2013

Unified Logging Service (ULS) Viewer

Network Monitor Tool

Fiddler Classic

Performance Monitor Tool

Service Now

Migration Manager

SharePoint Migration Tool

Sharegate Migration Tool

Site and Storage Administration

Exchange Online

ITIL Process

Maintenance and Patching

OneNote

MFA

SSO

Message Trace

Wire Shark

Accomplishments

  • Gracias Coach Award,2023
  • Spot on Award,2023
  • Microsoft Pulse Momentum Award Winner , 2022
  • Microsoft Customer HERO badge , 2021.
  • Microsoft ACE Award Winner , 2020
  • Ericsson Rockstar Award , 2019

Timeline

Senior Specialist

LTIMindtree
05.2022 - Current

Support Engineer

Microsoft R&D Pvt Ltd.
12.2019 - 01.2022

System Administrator-I

Black Knight Financial Services
08.2019 - 11.2019

Software Engineer

Ericsson India Global Service Pvt. Ltd.
08.2014 - 08.2019

B.E - Electrical, Electronics And Communications Engineering

Anna University
03.2008 - 04.2012

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Pritam Kumar DasSenior Specialist