Pritam Mahata
Berhampore
Summary
Dynamic Floor Manager with extensive experience at Tanishq Jewellery, excelling in staff management and customer relationship management. Proven track record in training employees and enhancing sales performance through effective promotional strategies. Adept at resolving customer complaints, ensuring high service quality, and maintaining inventory control for operational efficiency.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Floor Manager
Tanishq Jewellery
Berhampore
03.2023 - Current
- Supervised daily operations and managed staff schedules effectively.
- Trained new employees on company policies and customer service standards.
- Resolved customer complaints promptly to maintain service quality.
- Monitored sales performance and assisted in implementing promotional strategies.
- Resolved customer complaints or escalated them as necessary for further resolution.
Floor Manager
Reliance Jewels
Berhampore
03.2022 - 02.2023
- Supervised daily operations and managed staff schedules effectively.
- Trained new employees on company policies and customer service standards.
- Ensured compliance with health and safety regulations during all shifts.
Assistant Store Manager
Tanishq Jewellery
Berhampore
05.2020 - 01.2022
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and sales techniques.
- Maintained inventory levels and organized stockroom for efficiency.
Retal Sales Officer
Tanishq Jewellery
Berhampore
10.2018 - 03.2020
- Assisted customers in product selection and provided product information.
- Processed transactions accurately using point-of-sale systems.
- Maintained store appearance by organizing merchandise displays and cleaning areas.
Education
Bachelor of Science - Mathematics
Burdwan Raj College
Burdwan 07.2009 - 07.2012
Skills
- Staff management
- Inventory control
- Sales analysis
- Customer complaint resolution
- Customer relationship management
- Team building
- Employee training
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Certification
East zone higest sale
Diamond expart
Timeline
Floor Manager
Tanishq Jewellery
03.2023 - Current
Floor Manager
Reliance Jewels
03.2022 - 02.2023
Assistant Store Manager
Tanishq Jewellery
05.2020 - 01.2022
Retal Sales Officer
Tanishq Jewellery
10.2018 - 03.2020
Bachelor of Science - Mathematics
Burdwan Raj College
07.2009 - 07.2012
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