Pritam Mistry

CRM Implementation & Rollout

• Orchestrated end-to-end CRM implementation projects, increasing operational efficiency by 20% and expediting project delivery by 25%
• Configured CRM with intelligent automation workflows and customizations to optimize user adoption and scalability
• Led API integrations, including LeadSquared APIs and third-party APIs, boosting operational productivity by 45%

Business Analysis & Process Optimization

• Generated project artifacts using MS Visio, Draw.io, Word, and Excel to align CRM functionalities with client requirements, enhancing delivery efficiency by 20%
• Enhanced CRM platform stability, improving bug identification by 20% and streamlining UAT cycles through collaboration with multiple teams via RocketLane
• Coordinated cross-functional debugging initiatives to resolve critical CRM product issues impacting client financials and audits

Analytics & Reporting

• Developed dynamic KPI dashboards using Sprinkle and Siera, augmenting real-time data monitoring and KPI visibility by 25%

Training & Adoption

• Conducted customized CRM training programs via Teams, Meet, and Zoom, resulting in 30% increase in platform adoption

Requirements Gathering & Analysis

• Collected business requirements via workshops and interviews, yielding actionable insights for strategic enhancements
• Developed comprehensive Software Requirement Specifications (SRS) and Functional Specifications (FS) to ensure alignment with stakeholder expectations

Testing & Quality Assurance

• Oversaw functional testing and UAT, ensuring quality, consistency, and business readiness of deliverables

Analytics & Reporting

• Designed data-driven reporting dashboards to enhance management decision-making through compelling visualizations

• Developed strategic partnerships with key industry stakeholders to enhance market presence
• Conducted market research to identify emerging trends and opportunities for growth
• Designed and implemented sales strategies to drive revenue across product lines

• Identified consumer interests and key market identifies for new accounts.
• Developed working relationships with partners to merge and exchange consumer information and marketing data.
• Assisted with creating scripts and responses for consumer interaction.
• Completed product registrations, warranty documentation and post-sale consumer surveys.

• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Increased sales by offering advice on purchases and promoting additional products.
• Responded to in-person and telephone requests for information about company offerings.

• Established and maintained highly effective relationships with clients and industry partners to drive growth.
• Negotiated client contracts and agreements to cultivate profitable business transactions.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Developed, maintained and utilized diverse client base.

• Resolved issues quickly to maintain productivity goals.
• Established clear priorities and production quality standards.
• Trained staff of direct labor employees to perform assembly and manufacture of specified products.
• Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.