Ginesys POS version 282
PRITAM MONDOL
Asst. Store Manager
kolkata
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Accomplished store manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Talented professional with expert sales and team management talents. Composed persona known for having excellent drive. Insightful asst store manager with 7+ years of customer service experience. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Head Cashier
Baazarkolkata PVT Ltd
WEST BENGAL
04.2019 - 11.2022
- Cash handling
- Cash related all repot analyses & made
- Help to store manager
- Stock report, devotion report
- I was learning to Ass store manager all activity ETC
- Check recovery replacement
- Achieving ATV Growth (as compared to last year/ company Benchmark,)
- Conversion Ratio
- Shrink Control activity daily Basis
- MC Counting.
- Facilitated and logged store opening, closing and shift changes.
- Helped customers complete purchases, locate items and join reward programs.
- Built and implemented training strategies to optimize team performance.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Collected and authorized payments of guests.
- Processed customer refunds and exchanges according to established guidelines.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Mentored new team members on sales software system operation.
- Tallied cash drawer at beginning and end of each work shift.
- Created price tags and merchandise signs.
- Worked flexible schedule and extra shifts to meet business needs.
- Reviewed new promotions and monitored price changes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained stock to meet expected customer demand.
- Maintained and updated security protocols for front desk operations.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Received and processed customer payments.
- Processed both cash and card purchases and returns.
- Answered customer questions and helped find specific items.
- Reconciled daily totals to maintain balanced and compliant ledgers.
Store Manager
HRP RETAIL LLP
jharkhand
12.2021 - Current
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Prepared annual budgets with controls to prevent overages.
- Managed inventory control, cash control and store opening and closing procedures.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Asst store Manager
Wellshown Retail Llp
howrha
08.2019 - 10.2022
- Achieving Sales Target
- Achieving ATV Growth (as compared to last year/ company Benchmark,)
- Conversion Ratio
- Discuss offers & Promo to Associates
- Check recovery replacement
- Motivate to team for target achievement for all department
- Shrink Control activity daily Basis
- MC Counting
- Daily Analysis on MRST Report & Zero sale ……
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed sales and gross profit report to assess company efficiency.
- Compiled financial data to comply with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Floor Manager
Aarkey Retail Pvt. Ltd
Howrah
09.2017 - 01.2018
- Stock maintain
- All devotion report analysis
- Special training & motivated to sale person
- Shrink Control activity daily Basis
- MC Counting.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Created employee schedules to align coverage with forecasted demands.
- Cultivated environment focused on collaborating with team members to achieve day and monthly targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed inventory with 99% accuracy to manage stock and determine future profit.
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted reports to senior management to aid in business decision-making and planning.
- Managed full team schedule to maintain adequate coverage.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Partnered with operations team to achieve company revenue and profit goals.
Education
Bachelor of Arts -
West Bengal State University
West Bengal,india 04.2015 - 08.2017
Skills
Ability to handle general accounting workExcellent sense of responsibility with persuasive and negotiation abilitiesAbility to read market trends and provide suggestions to the management on stocking goodsSelf-motivated, dexterous, highly enthusiastic person, and computer literateStrengthCommunication skillComputer SkillMs-Office (Word , Excel , Powerpoint )Networking Concept (LAN )Internet & E-Mailing
Store opening/closing procedures
Stocking and replenishing
Maximizing profitability
Relationship building and management
Order management
Team leadership and coaching
Systems and software programs
Goals and performance
Accurate money handling
Product and service sales
Hourly shift management
Team Building
Staff Management
Sales expertise
Vendor management
Strategic thinker
Merchandising
Database Management
Operations
POS systems
Store displays
Additional Information
- Physical Challenge : No
- Cast : O B C
Software
IT KNOWLEDGE
- COMPUTER HARDWARE
- COMPUTER FUNDAMENTALS & O.S (DOS & WINDOWS)
- DBMS & RDBMS CONCEPT
- HTML
- C++
- JAVA SCRIPT
Timeline
Store Manager
HRP RETAIL LLP
12.2021 - Current
Asst store Manager
Wellshown Retail Llp
08.2019 - 10.2022
Head Cashier
Baazarkolkata PVT Ltd
04.2019 - 11.2022
Floor Manager
Aarkey Retail Pvt. Ltd
09.2017 - 01.2018
Bachelor of Arts -
West Bengal State University
04.2015 - 08.2017