Reading: Business content and Personal Finance
Pritam Mukherjee
Senior Operations Manager
Bangalore
Summary
Pritam is a results-driven leader and a problem-solver dedicated to developing Operational Strategy, streamlining operations to optimize costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Senior Operations Manager
Amazon
Bangalore
10.2022 - Current
- Owns the PnL and Operational planning for Global Trade Services, an org size of 400+ HCs.
- Sponsoring and owning process improvement to shape organizational culture, own tech implementation into processes, establish programs and reduce defects.
- Establish Input, Output and Process metrics for the business to streamline organization focus, prioritizing initiatives impacting the customer and the business
Operations Manager
Amazon
Bangalore
04.2019 - 09.2022
- Operations Management: Meet Operational goals and enable on-boarding of new programs/processes to reduce business/customer risks. Developed mechanisms to on-board 100+ processes in 2021-22.
- Process Improvement: Driving projects/initiatives at WW level to reduce OpEx, reduce defects and improve customer experience. Delivered $1.3M OPEX savings in 2022, in addition to $5.7M external cost reductions. Improved quality by 71% (170 bps).
- People Management: Certified hiring Bar Raiser (Amazon), Built a team of People Managers, Process Experts, Process Excellence Managers, Business Analysts and Automation. Owned the 'Individual Contributor to People Management' Program at India level for the org.
- Risk Management: Established Audit programs to mitigate risks across Amazon's delivery network. Developed mechanism to measure compliance network health and drive improvement.
- Product Development: Develop Scalable automation solution in-house or partner with Tech/Data Engineering team. Developed product to be used by 800+ HCs generating 15% AHT reduction.
- Workforce Planning: Oversaw workforce management planning, volume predictions and capacity planning. Optimize hiring and training timelines to meet lean and peak demands
Compliance Manager
Amazon
Bangalore
04.2017 - 03.2019
- Lead 2 operational teams (25+ HC) for WorldWide Amazon business: 1) Direct Import Product Compliance, 2) Sustainability (Responsible Sourcing), expand processes to scale business.
- Stakeholder management and implementing process improvement through six sigma tools, generating 15% efficiency improvements, and 24% quality improvement
- On-boarded and managed full life cycle of process from supplier to customer, and set up business metrics and reviews with Leadership teams
Engineer
Jacobs Engineering
Kolkata
04.2013 - 04.2015
- Created automated templates for structure designs; reducing design timelines by 15%
- Assisted in negotiating and finalizing project deals with clients
Engineer
Babtech
Kolkata
11.2011 - 03.2013
- Conduct Feasibility studies, Designed steel structures, and automated the designing process for structural members
- Led a team of 8 Junior Engineer and draftsmen
Education
MBA - Operations, Marketing
Narsee Monjee Institute of Management Studies
Mumbai 06.2015 - 04.2017
B.Tech - Civil Engineering
National Institute of Technology
Durgapur 06.2007 - 04.2011
Skills
Strategic Operational Planning
People Management
Program Management
Technology Integration
Stakeholder Management
Product Management
Interests
Travel : Exploring cuisines and culture
Career Coaching & Mentoring
Accomplishments
- Certified Bar Raiser at Amazon: Ensuring the hiring bar is raised while making a hiring decision across different teams
- DevCon: In-house developed product was shortlisted for DevCon (WW forum for product developers) in 2020, 2022 and 2023
Timeline
Senior Operations Manager
Amazon
10.2022 - Current
Operations Manager
Amazon
04.2019 - 09.2022
Compliance Manager
Amazon
04.2017 - 03.2019
MBA - Operations, Marketing
Narsee Monjee Institute of Management Studies
06.2015 - 04.2017
Engineer
Jacobs Engineering
04.2013 - 04.2015
Engineer
Babtech
11.2011 - 03.2013
B.Tech - Civil Engineering
National Institute of Technology
06.2007 - 04.2011