Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Pritam Podder

Bhatar, Purba Bardhaman, WB , India

Summary

Savvy [Job Title] dedicated to maximizing network uptimes through careful application of both automated monitoring and manual supervision. Veteran manager of network deployments at all scales. Perpetually available to correct faults and avert disasters. Equipped to oversee large-scale workforces or go hands-on with complex network management tasks. Results-driven Network Engineer with [Number] years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. Innovative Network Engineer provides reliable and vital connectivity for multi-site installations. Integrates fixed wireless, terrestrial and satellite-based solutions to create streamlined network infrastructure at enterprise scale. Trusted to develop fast and secure infrastructure plans for facilities and networking hubs.

Overview

9
9
years of professional experience

Work History

Senior Network Support Engineer

Apple Cable Network
05.2018 - Current
  • Remotely analyzed and diagnosed complex network faults for end-users, recommending and implementing corrective measures.
  • Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
  • Managed and administered load balancing tasks for local networks, routing and shaping traffic to reduce service interruptions and network strain.
  • Designed and implemented cloud network infrastructures along with intra- and inter-data center connections.
  • Installed, maintained and supported network and voice-related hardware, software and communication links for design.
  • Troubleshot complex multi-vendor network service provider issues.
  • Assisted with implementation and support of network monitoring tools.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Collaborated with vendors to identify best options for optimizing network performance.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
  • Performed troubleshooting for Huawei, Cisco, Optilink, and packet analysis.
  • Liaised with stakeholders to keep project goals and deadlines on target.
  • Configured and troubleshot VoIP and multi-media distributed systems and platforms.
  • Integrated fixed wireless connectivity into facilities requiring high-speed networks.
  • Recommended options for disaster recovery and remote access security.
  • Organized frameworks to transfer secure data from internal to external and public networks.
  • Applied tier-isolation best practices to support multi-tier architectures.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Monitored network hardware operations to evaluate proper configuration.

Network Support Engineer

Apple Cable Network
11.2015 - 04.2018
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Remotely analyzed and diagnosed complex network faults for end-users, recommending and implementing corrective measures.
  • Supported users in setup and configuration of wireless bridge networks.
  • Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
  • Managed and administered load balancing tasks for local networks, routing and shaping traffic to reduce service interruptions and network strain.
  • Designed and implemented cloud network infrastructures along with intra- and inter-data center connections.
  • Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
  • Managed full network stacks and maintained uptimes of 99%.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Monitored network hardware operations to evaluate proper configuration.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Diagnosed and executed resolution for network and server issues.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.

Trainee Engineer

Sigma Electric Manufacturing Corportion Pvt Ltd.
01.2015 - 10.2015
  • Maintained contemporary technical knowledge of engineering concepts.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Collaborated with senior engineers on complex projects.
  • Learned new materials, processes, and programs quickly.
  • Interpreted blueprints and technical drawings to analyze upcoming projects.
  • Aided in analyzing, designing and implementing solutions based on provided customer parameters and needs.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Shadowed senior team members to learn all related jobs and tasks.
  • Collaborated with employees from various backgrounds.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Offered technical support and troubleshot issues to enhance office productivity.

Education

Undergraduate Academic Degree - Mechanical Engineering

Kanad Institute Of Engineering & Management
Mankar , Durgapur , W.B , India
11.2018

Technical Education - Mechanical Engineering

Rajendranath College Of Polytechnic
Durgapur , W.B ,India
09.2015

Skills

  • Security Platforms
  • Project Management
  • SNMP Monitoring
  • Port Security Knowledge
  • Circuit Management
  • IP Services
  • IP Address Structure
  • Network Troubleshooting
  • Technical Support
  • Network Operations
  • Verbal and Written Communication
  • Network Device Monitoring
  • Change Management
  • Hardware Installation
  • Technical Solutions Development
  • Microsoft Office Proficiency
  • Lifting Network Equipment
  • Switching Protocols
  • User Support
  • Information Processing
  • User Credential Management
  • Cisco Wireless Routers and Switches
  • Routing Protocol Expertise
  • WAN Acceleration Technologies
  • Equipment Configuration
  • Excellent Presentation Skills
  • Packet Trace Analysis
  • Network System Design
  • Systems Integration
  • Infrastructure Solutions
  • VLAN Aggregation
  • Network Configuration
  • Data Backups
  • LAN Switching Technologies
  • Remote Work Support
  • Hardware and Software Configuration
  • New Feature Testing
  • Infrastructure Planning and Design
  • Effective Communication
  • Enterprise WiFi Management
  • Fixed Wireless Networks
  • Engineering and Technology
  • Utilization Management

Languages

Bengali
Advanced (C1)
English
Intermediate (B1)
Hindi
Upper intermediate (B2)

Timeline

Senior Network Support Engineer

Apple Cable Network
05.2018 - Current

Network Support Engineer

Apple Cable Network
11.2015 - 04.2018

Trainee Engineer

Sigma Electric Manufacturing Corportion Pvt Ltd.
01.2015 - 10.2015

Undergraduate Academic Degree - Mechanical Engineering

Kanad Institute Of Engineering & Management

Technical Education - Mechanical Engineering

Rajendranath College Of Polytechnic

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