Pritam Ray

Senior Business Analyst with 7+ years of experience in Core Banking System

• Possess in-depth knowledge of core banking system TCS B@ncs and a wide range of modules (Clearing, NEFT, RTGS, ATM/POS, Debit/Credit Cards, Swift Payments, Regulatory Reports, Loan Processing, Deposits, Fees & Charges, General Ledger, etc.).
• Utilize basic SQL for data analysis and verification within databases.
• Hands-on experience with UNIX and common shell commands.
• Translate customer requirements into efficient core banking system implementations through strong domain knowledge.
• Effectively bridge the gap between management, vendors, stakeholders, and partners with exceptional communication and liaison skills.
• Manage offshore resources and deliver high-quality work within tight deadlines.
• Leverage expertise in manual application testing, functional testing, and SOAP UI for web service testing to ensure system quality.
• Proficient in JIRA/Confluence for requirements management, defect tracking, and client communication (FSD/BRD).
• Utilize Visio to create clear and concise process maps and workflows.

Jamuna Bank Limited (Dhaka, Bangladesh) (January 2018– 2021):

• Loan & Interface Delivery Expert: Successfully delivered key functionalities related to the entire loan lifecycle and various interface modules (ATM/POS, SMS Banking, Internet Banking, Regulatory Reports, Clearing, RTGS-NEFT) for Jamuna Bank LTD.
• Effective Requirements Gathering: Conducted thorough requirement gathering sessions and change request discussions with end-users and third-party vendors. Translated their current practices and queries into actionable solutions.
• Seamless User Adoption: Provided comprehensive UAT support, including user training, user story development, and creation of test cases to ensure user understanding and system acceptance.
• Efficient Problem-Solving: Performed root cause analysis of UAT-identified bugs and effectively guided the offshore development team towards efficient resolution.
• Strategic Communication: Actively participated in senior management meetings, delivering project status updates and contributing to Go-Live preparations.

IDFC FIRST Bank Limited (Mumbai)(December 2016- 2021):

• Proven experience in Quality Assurance testing for the Loans and CCOD life cycle, including functionalities related to backdated account opening and transactions.
• RBI Moratorium: Successfully delivered the end-to-end implementation of the RBI Moratorium (a COVID-19 pandemic relief measure) within a tight timeframe. This included requirement gathering discussions with clients, gap analysis, development oversight, QA testing, and production deployment.
• Regression Testing: Performed comprehensive regression testing in the pre-production environment before every new release at IDFC First Bank, ensuring high-quality deliverables.

Mutual Trust Bank (Dhaka, Bangladesh) (May 2019 – 2021):

• Interface Expertise: Successfully managed the interface module for Mutual Trust Bank, encompassing functionalities related to Credit Card, Debit Card, RTGS, Clearing, BEFTN, SMS and Internet Banking.
• Strategic Collaboration: Actively participated in discussions and meetings with clients regarding payment processing and interface modules. Attended senior management meetings for Go-live planning, ensuring a smooth project launch.
• Go-Live : Played a pivotal role in ensuring the successful Go-live of the project deliverables and their ongoing smooth functioning.
• Acted as the Single Point of Contact (SPOC) from TCS for regulatory and non-regulatory reports. Analyzed report requirements, guided the team with accurate logic, and identified relevant tables within the core banking application.
• Production Support: Provided critical production support, tackling high-priority bugs and implementing data fixes to ensure smooth branch operations.
• Proactive Risk Management: Actively monitored End-of-Day (EOD), End-of-Month (EOM), and End-of-Year (EOY) activities to identify and address potential concerns before they impacted operations.
• Knowledge Transfer Champion:Facilitated knowledge transfer sessions for end-users/business users and the client's IT Team & Operations Team, effectively communicating both functional and technical aspects of the system.