Pritam Roy
Senior Debt Collector Specialist
New Delhi
Summary
Professional collections specialist with proven track record of successfully managing accounts and recovering outstanding debts. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in negotiation, conflict resolution, and maintaining positive client relationships. Known for reliability, persistence, and effective communication.
Uses strategic communication to resolve disputes and maintain client relationships. Track record of implementing effective strategies to reduce delinquency and improve cash flow.
Overview
17
17
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Senior Debt Collector
Zolve Innovtion Inc
06.2025 - Current
- Leveraged strong communication skills when corresponding with customers, resulting in higher payment commitment rates.
- Improved cash flow for the organization by consistently meeting or exceeding set collection goals each month.
- Resolved disputes diplomatically through skillful negotiations, preserving positive client relations while securing payments owed.
- Provided regular reports on account status, updating management on progress towards collection targets and recommending adjustments as needed.
Senior Collections Specialist
First Source Limited
04.2023 - 05.2025
- Used skip tracing and other techniques to locate debtors.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Counseled debtors on payment options and arranged installment agreements.
- Trained new team members on scripts, company services, and collection strategies.
- Used probing techniques to determine debtors' reasons for delinquency.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Senior Collections Representative
Encore Capital Group
11.2016 - 02.2023
- Maintained high volume of calls and met demands of busy and productive group.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Maintained consistently high success rate of collecting on overdue accounts.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Customer Success Specialist
Barclays Global Service Centre
03.2014 - 04.2016
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Responded to customer requests for products, services, and company information.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Responding on inbound calls and emails providing banking solutions to the UK customers
- Created product training plans centered on customer success and satisfaction.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
Technical Support Executive
Fiserv (Open Solutions LTD)
03.2010 - 03.2014
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Cultivated procedures and standards for system monitoring, investigation and maintenance.
- Developed and implemented training initiatives for new hires.
- Analyzed and developed service goals for in-bound call center.
- Identified key technology defects to streamline problem resolution.
- Configured hardware, devices, and software to set up work stations for customers.
- Generated reports to track performance and analyze trends.
Customer Service Representative
Steria
12.2008 - 03.2010
- Responded proactively and positively to rapid change.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Arts - Geography Hons
Swami Shraddhanand College
Skills
Customer relationship expert
Debt management
Skip tracing
Repayment plan structuring
Fair debt practices
Delinquent account management
Collections processing
Certification
Six Sigma Yellow Belt
Timeline
Senior Debt Collector
Zolve Innovtion Inc
06.2025 - Current
Six Sigma Yellow Belt
06-2025
Senior Collections Specialist
First Source Limited
04.2023 - 05.2025
Senior Collections Representative
Encore Capital Group
11.2016 - 02.2023
Customer Success Specialist
Barclays Global Service Centre
03.2014 - 04.2016
Technical Support Executive
Fiserv (Open Solutions LTD)
03.2010 - 03.2014
Customer Service Representative
Steria
12.2008 - 03.2010
Bachelor of Arts - Geography Hons
Swami Shraddhanand College
Languages
5,4,4