Pritam Saha
Kolkata
Summary
Dynamic professional with extensive experience in business development and customer relationship management. Proven ability to identify market opportunities and implement growth strategies that enhance performance metrics. Strong focus on collaboration and operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Regional Head
Pinnacle Infotech Ltd
LONDON
05.2023 - Current
- Managed regional operations to ensure alignment with corporate strategies.
- Collaborated with cross-functional teams to enhance service delivery and efficiency.
- Analyzed market trends to inform strategic decision-making processes.
- Implemented regional policies to maintain compliance with organizational standards.
- Coordinated communication between departments to streamline information flow.
- Facilitated meetings with stakeholders to gather input on regional initiatives.
- Developed and implemented strategies to reduce costs, improve efficiency, and increase customer satisfaction in the region.
- Performed regular reviews of operational performance metrics against established benchmarks.
- Managed day-to-day operations of UK office by overseeing personnel issues and resolving conflicts as needed.
- Resolved customer complaints quickly and efficiently while maintaining positive relationships.
- Provided leadership to a team of sales representatives, ensuring they met all performance goals and objectives.
- Analyzed data from market research studies to identify opportunities for expansion into new markets.
- Organized regional events such as conferences or trade shows to promote products or services.
- Collaborated with marketing teams to develop promotional campaigns that increased brand awareness in the region.
- Analyzed team performance on weekly basis through review of in-depth reports.
- Identified and brought on board new employees who added value and talent to department.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
Business Development Manager
Pinnacle Infotech Solutions
Kolkata
08.2012 - 05.2023
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Developed and implemented strategies to increase sales and market share.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Created presentations to attract new business opportunities.
- Organized meetings between senior management and prospective customers.
- Attended tradeshows and conferences to network with potential clients.
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
- Collaborated with marketing team members to design promotional materials.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
- Implemented CRM strategies to improve customer engagement and retention.
Education
MBA - International Business Management
Globsyn Business School
Kolkata03-2012
BBA - Business Administration
WBUT
Kolkata03-2010
Skills
- Strategic planning and market analysis
- Cost reduction and performance metrics
- Customer relationship management
- Business development and negotiation
- Team leadership and problem solving
- Meetings and presentations
- Relationship building and talent acquisition
- Competitor analysis and contract negotiation
Affiliations
- Road trips
- Cooking
- Listening to music
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Certification
- Basic Leadership Course from XLRI Jamshedpur.
Timeline
Regional Head
Pinnacle Infotech Ltd
05.2023 - Current
Business Development Manager
Pinnacle Infotech Solutions
08.2012 - 05.2023
MBA - International Business Management
Globsyn Business School
BBA - Business Administration
WBUT
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