Pritam Vinayak Dawal
Admission Manager cum Counsellor
Malad West
Summary
To continuously enhance my skills and knowledge through dedication, honesty, and hard work and utilize them for organizational and personal growth.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
11
11
years of professional experience
2018
2018
years of post-secondary education
3
3
Languages
Work History
Admission Manager cum Counsellor
Sunshine Institute of Mgnt & Engg
09.2019 - Current
- Digital & Social Media Management: Handle digital platforms for promotional activities
- Create posters, banners, and engaging video content
- Manage social media accounts, including content creation, scheduling, and posting
- Student Counselling & Admissions Support: Provide expert guidance to students and parents on admission processes and documentation
- Assist students in selecting suitable courses and universities
- Process university applications and visa documentation efficiently
- Administrative & Record Management: Maintain accurate records of webinars, batch schedules, and fee details
- Manage financial records, banking transactions, and staff attendance
- Coordinate with agents and stakeholders for smooth admission processing
- Student Support & Follow-ups: Assist students with pre- and post-enrolment services
- Conduct follow-ups to ensure smooth onboarding and academic progress
- Address student queries and provide continuous support throughout the admission journey
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Counsellor
Mission Career
06.2017 - 09.2019
- Student Guidance & Admission Support: Advised students and parents on admissions, university applications, and visa procedures
- Assisted in selecting suitable universities and courses based on student profiles
- Application & Documentation Management: Managed and verified student documentation for seamless application processing
- Ensured timely submission of university applications and visa paperwork
- Financial & Administrative Tasks: Maintained financial and academic records for enrolled students
- Handled banking transactions related to fees, scholarships, and other financial processes
- Social Media & Content Creation: Managed social media platforms to enhance outreach and engagement
- Created engaging content, including posters and informative posts, to attract prospective students
- Student Support & Follow-ups: Provided continuous support to students pre- and post-enrolment
- Conducted follow-ups to ensure a smooth transition into their academic journey
- Team Training & Coordination: Trained and guided team members to improve efficiency and streamline workflows
- Coordinated with internal and external stakeholders for effective admission processing
Ride Operator
Essel World
05.2014 - 05.2017
- Ride Operation & Safety Compliance: Operate amusement rides while strictly adhering to safety protocols
- Assist guests with boarding and exiting rides, ensuring seatbelts and restraints are properly secured
- Monitor ride cycles and respond swiftly to any safety concerns
- Pre-Ride Checks & Maintenance Reporting: Conduct pre-ride safety inspections and routine operational checks
- Identify and report any technical issues or malfunctions to the maintenance team
- Ensure all safety guidelines and operational procedures are followed
- Guest Assistance & Customer Service: Provide clear instructions to guests regarding ride safety and operational rules
- Address guest inquiries and concerns in a friendly and professional manner
- Assist individuals with special needs or accessibility requirements
- Cleanliness & Operational Standards: Maintain cleanliness and organization around ride areas
- Ensure ride stations are free from hazards and obstructions
- Follow Park policies and emergency procedures as required
Education
B. Com -
Vinayaka Mission Sikkim University
H.S.C - undefined
Jharkhand State Open School
S.S.C - undefined
Maharashtra State Board
Skills
MS-Office 2010
Internet research
Information gathering
Troubleshooting
Social Media Management
Canva
Content Creation
Business development
Teamwork and collaboration
Verbal and written communication
Customer relationship management
Marketing
Operations management
Business administration
Documentation and reporting
Partnership development
Multitasking Abilities
Personal Information
- Date of Birth: 08/10/95
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge and belief.
Bike riding,Travelling
"Passionate about bike riding and traveling, embracing adventure and cultural exploration."
Timeline
Admission Manager cum Counsellor
Sunshine Institute of Mgnt & Engg
09.2019 - Current
Counsellor
Mission Career
06.2017 - 09.2019
Ride Operator
Essel World
05.2014 - 05.2017
H.S.C - undefined
Jharkhand State Open School
S.S.C - undefined
Maharashtra State Board
B. Com -
Vinayaka Mission Sikkim University