Pritam Naik

• Have been involved in various projects as tester for in-house developed ERP system
• Have been involved in testing with various payment gateway like PayPal, Avenue , Union Pay EBanX
• Have been involved in testing of automated invoice and order payment screen which works similar to payment gateway
• Testing activities have involved Translation checks, Browser compatibility testing, Functionality testing, Regression Testing, API testing Security Testing etc
• Involved in training of team members on areas of expertise and mentoring of team members
• Executing Various Small /Medium Duration projects on the Workflow System of the company
• Involved in Contact Center Voice Telephony Solutions
• FTP to API to order processing system
• Involved in Various API testing Scenarios Via Postman
• Involved in
• Effort Estimation
• Task Allocation
• Test Execution
• Review Test Cases / Review Test Execution
• Monitoring /Supervision of junior QA resources
• Monitoring for adherence to set procedures for effective
• Technical Guidance
• Involvement in Decision making for Deployment Decisions
• Involved in Bug/Production issues Root Cause Analysis & Bug Replication Support
• Analyzing Real time issues and incidents with help of Graylog ,Grafana , NewRelic ,Revisions Database and Production Database Queries .

• Project: Back office Application for CDSL
• Industry: Investment Services /Electronic Depository for Capital Markets
• Platform: Sharepoint 2010 and SQL Server 2008 R2
• CDSL along with NSDL provide electronic Depository across Capital Market Instruments
• This project provided office automation of all business activities undertaken at CDSL
• This application provides facility for Issuer Creation, Issuer Admission, ISIN creation, Business Development, Reports Generation in SSRS etc, Depository Admission, Administrative work like change of address etc for the depository
• It also included Human Resource applications like Apply Leave, Apply Comp Off, Personal loan Application, Home loan applications etc, Confirmation Process, bonus etc
• Responsibilities:
• Responsible for testing business flows
• Assisting development team members with business flows
• Deployment of the project in the test and live Environment
• Performing administrative tasks like taking site backups
• Piloting Jenkins usage in the team for build process
• Automation of functional testing for in house products.

• Technology domain: Document Management Software, Scanning software, PDF Software, Web based Document Management Software (ASP.NET with C#), Rest API
• Testing, Information Management, Records Management
• Testing Desktop based Software Products and modules on Various OS, , Windows 8 and Windows Server 2012)
• Testing web-based document management, web client software on various browsers
• Testing mobile web client version of document management software on various smart phones, iPod and iPad
• Testing Localization of desktop and web client products
• Reviewing the specification documents and understanding the functionality of the Application under Test
• Designing functional Test Cases, Executing Test cases, Examining Test Results
• Defect Logging, Tracking Defects till their closure
• Retesting and Regression testing of reported bugs

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Credit History Reconciliation into a Mainframe Backend system of Major US Bank

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Analyzing domain names and uploading keywords related to the same for domain monitization