PRITEE CHOUDHURY

Key Contributions and Achievements:

· Utilized strong investigative and analytical skills to mitigate risks by identifying fraudulent patterns and implementing corrective actions.

· Collaborate with cross-functional teams to investigate suspicious transactions, assess seller account risk and ensure compliance with Amazon's standards and policies.

· Conduct end-to-end investigations into seller accounts, including analysing seller performance and transactional data, monitoring suspicious seller behaviour, authenticating and validating the documents provided by seller and taking appropriate action on seller account.

· Utilized strong coordination and planning skills to consistently meet deadlines and deliver results.

· Identifying potential threats and inauthentic products to mitigate fraudulent activity and counterfeit complaints on Amazon platform.

· Work closely in Snowball team to investigate high-risk seller accounts involved in suspicious activities like account manipulation, fabricated documents, and similar misconduct.

· Exceeded expected targets and became one of the top performers in the team, with additional responsibilities as the RAW, Connections, and YODA Updates POC for the team ensuring accurate investigation procedures and communication between teams.

· Contributed to team knowledge sharing through regular team connects, identifying areas to optimize Average Handling Time (AHT), and simplifying investigative processes.

· Mentored 3 batches of new hires and upskilled team members, conducting knowledge transfer sessions, helping maintain AHT standards, and providing ongoing support to ensure high performance.

· Conducted audits for team members on a weekly basis, identifying opportunities for improvement, providing feedback, and contributing to the maintenance of high decision quality across the team.

· Demonstrated high-level adaptability by working flexible shift hours to ensure 24/7 risk management support for Amazon's seller partners.

· Investigated customer and seller issues thoroughly, consistently resolving problems and providing exceptional service, enhancing operational efficiency.

· Demonstrated active listening skills by thoroughly understanding customer requests before addressing and resolving their concerns, ensuring a high standard of support.

· Quickly adapted to new tools and processes, effectively incorporating them into daily tasks to optimize workflow, improve efficiency, and consistently meet performance targets while ensuring high-quality seller support.

· Managed approximately 20 incoming emails per day from customers which involved end to end investigation of brand applications and detail page updates.

· Worked on Retail Contributions Updates in detail page, ensuring accurate and up-to date information was displayed on the detail page for stakeholders.