Pritee Dive

§ Handle team of 10 persons.

§ Managing change request and follow up through various stages till the end-of-life cycle.

§ Coordinate change building, testing and implementation in accordance with the schedule.

§ Creating excel data for monthly and weekly review meeting indicating SLA achieved and task completed & to be done.

§ Using formal process, ensure PIR has been completed and documented.

§ Review all changes to ensure that they have met the objectives.

§ Attending CAB call to represent the changes.

§ Taking internal cab call to approve changes.

§ Handle daily stand-up call with all leads and Mangers to discuss critical changes.

§ Creating new process alerts after discussion with client and send over all team’s for implementing new process.

§ Working on PIR.

§ Take call with Associate Directors for exceptional approval.

§ Join weekly client calls to represent progress on ongoing process improvements.

§ Meeting and improving established service delivery SLA’s

§ Weekly reporting to management and collection of staff’s status reports

§ Effectively execute and drive continuous improvement for IT Change Management

§ Monitor assigned Applications or Services.

§ Analyze and identify possible problem sources to resolve incident.

§ Work as part of the Incident Management team to insure that the performance of the team achieves the defined performance targets and KPIs.

§ Managing change request and follow up through various stages till the end-of-life cycle.

§ Review and approve submitted changes and move for technical and business approval.

§ Created monthly reports for respected regions.

§ Attended cab calls to represent changes

§ Worked on PIR’s.

-Worked on incident,change and problems .

-Prepared monthly,weekly reports.

-Worked on PIR.

§ Conducts Change Management Service Reviews forum to review overall Change Management performance with both Change Management system customers.

§ To monitoring the effectiveness of the change management process and make recommendations for improvement.

§ As part of the Service Integration, manages the process across all Providers by frequently reviewing Change Reports from all Providers.

§ Manage the governance of the life cycle of changes and make sure that only authorized changes are implemented.

§ To manage relationships and coordinate work between different teams at different locations