Pritesh Gandhi
APPLICATION-PRODUCTION SUPPORT ENGINEER
Pune
Summary
Offering 20 years of experience
Production Support Specialist with 20+ years of experience in delivering seamless technical support and ensuring system reliability in high-pressure, 24/7 environments. Expertise in incident management, root cause analysis, and automation of routine tasks to optimize system performance. Adept at collaborating with cross-functional teams and stakeholders to achieve operational excellence. General Business knowledge of trade execution, order generation, portfolio modelling. Domains – Payments, Financials, Automobile An effective communicator with commitment to performance excellence in training and motivating teams of Technical Team Leaders and Account Managers to maintain deliverables as per SLA standards.
Overview
20
20
years of professional experience
6005
6005
years of post-secondary education
2
2
Certifications
Work History
Associate Director
UBS
02.2020 - Current
- Lead a team of production support analysts, ensuring 99.9% uptime for critical business applications.
- Implemented automated monitoring and alerting systems using Splunk, BigPnada and AppDynamics, reducing response time to incidents by 30%.
- Collaborated with development teams to identify and resolve recurring issues, achieving a 40% reduction in major incidents.
- Facilitated the rollout of ITIL processes across multiple departments, improving service delivery efficiency by 20% and achieving consistent SLA compliance through rigorous change management and incident handling protocols.
- Engineered data integration solutions leveraging ETL processes and data warehousing technologies, resulting in a 50% improvement in data accessibility and reporting efficiency for end-users.
- Developed and maintained scripts for task automation, saving 15+ hours weekly on routine maintenance tasks.
- Managed root cause analysis and post-mortem reporting for high-priority incidents.
- Planning and coordination of the annual London data center BCM(DR) Test involving 20-30 applications.
- Utilizing AppDynamics and Splunk, rolled out multiple application performance monitoring dashboards enabling the ability to observe trends in infrastructure usage and implement effective capacity management.
Application Specialist
Barclays Technology Center India [BTCI]
12.2012 - 02.2020
- Provided 24/7 technical support for business-critical systems, resolving 95% of incidents within SLA.
- Working on high severity issues, joining Major Incident Management calls to resolve them with quick resolution and as an agreed process.
Consultant Analyst
Steria Limited
09.2011 - 12.2012
Senior Consultant
Oracle Financial Services Limited
03.2008 - 09.2011
Asst. Systems Engineer
Tata Consultancy Services
10.2007 - 03.2008
Consultant
CapGemini India Pvt. Ltd.
07.2005 - 07.2007
Programmer
Adroit InfoTech Private Limited
01.2005 - 06.2005
Education
Master of Computer Application -
Saurashtra University
06-2001
Bachelor of Computer Application -
Saurashtra University
06-1998
HSC -
GSEB
SSC - undefined
GSEB
Skills
Troubleshooting
Automation
Monitoring
Scripting
Unix / Linux
Windows
Azure
Oracle / MySQL / CyBase / Postgres DB
Perl
Certification
Azure AZ-900 Certification
Accomplishments
- Received 'Spot Award' for Automation of Start of Day Checks and Reports.
- Designed and implemented a disaster recovery plan, ensuring zero data loss during a major outage.
- Designed and implemented Year End holiday plan to run smooth EOD batches.
Timeline
Azure AZ-900 Certification
06-2024
Associate Director
UBS
02.2020 - Current
Application Specialist
Barclays Technology Center India [BTCI]
12.2012 - 02.2020
Consultant Analyst
Steria Limited
09.2011 - 12.2012
Senior Consultant
Oracle Financial Services Limited
03.2008 - 09.2011
ITIL Foundation Certification
01-2008
Asst. Systems Engineer
Tata Consultancy Services
10.2007 - 03.2008
Consultant
CapGemini India Pvt. Ltd.
07.2005 - 07.2007
Programmer
Adroit InfoTech Private Limited
01.2005 - 06.2005
SSC - undefined
GSEB
Master of Computer Application -
Saurashtra University
Bachelor of Computer Application -
Saurashtra University
HSC -
GSEB