Pritesh Kumar Singh
Team Leader Operations
Greater Noida,U.P.
Summary
Team Leader in Service Delivery with over 15 years of experience in insurance operations and process migration. Demonstrated ability to enhance productivity and manage tasks efficiently. Expertise in strategic planning and process improvement, resulting in high-quality service delivery. Recognized for building high-performing teams and achieving client satisfaction through effective SLA management.
Overview
16
16
years of professional experience
3
3
Certifications
3
3
years of post-secondary education
Work History
Team Leader - Service Delivery
Cognizant Technology Solutions Pvt Ltd.
Noida
09.2020 - Current
- Coordinated service delivery efforts among team members and departments.
- Supported team training sessions on service delivery protocols and tools.
- Gathered feedback from customers to enhance service quality and satisfaction.
- Participated in regular team meetings to discuss goals and performance updates.
- Monitored team performance and provided guidance on processes and procedures.
- Created reports summarizing daily activity and customer feedback.
- Maintained accurate records of customer interactions, including status updates, notes, and other relevant information.
- Performed root cause analysis on any problems encountered during service delivery activities.
Subject Matter Expert
EXL Services
Noida
07.2010 - 09.2020
- Managed a 47-member team from multiple locations, driving SLA adherence, quality dashboard, and timely client reporting.
- Trained and mentored associates, improving productivity and service quality.
- Acted as a key escalation point, resolving complex client queries and stabilized multiple process
Education
Bachelor of Commerce - Commerce
VBS Purvanchal University
U.P. India04-2004
Intermediate From U.P Board - Commerce
Rajsthan Inter College
Mirzapur 07.1999 - 05.2001
High-school From U.P. Board - Commerce
Hindalco Intermediate College
Renukoot, U.P. 07.1998 - 05.1999
Skills
- Strong leadership
- Service delivery coordination
- Service level agreement management
- Team training and mentorship
- Team building
- Compliance
- Customer feedback analysis
- Root cause and data analysis
- Performance monitoring
- Relationship management
Certification
AINS 101 & 102 - Property and Casualty Insurance (TheInstitutes.org, USA)
Accomplishments
Best Team Lead Operations at Cognizant for the years 2021, 2022, 2024, and Q4 2025.
Core Operations
- Strong hands-on experience in Property & Casualty insurance operations, Expertise across Policy Servicing & Documentation
- Lead insurance operations across multiple locations, ensuring SLA adherence and client satisfaction
- Act as a single point of contact for clients, handling escalations, and operational reviews
- Drive process calibrations and continuous improvement initiatives to enhance efficiency and reduce rework, partner with onshore stakeholders to ensure predictable delivery and governance
Timeline
Team Leader - Service Delivery
Cognizant Technology Solutions Pvt Ltd.
09.2020 - Current
Subject Matter Expert
EXL Services
07.2010 - 09.2020
Intermediate From U.P Board - Commerce
Rajsthan Inter College
07.1999 - 05.2001
High-school From U.P. Board - Commerce
Hindalco Intermediate College
07.1998 - 05.1999
Bachelor of Commerce - Commerce
VBS Purvanchal University