PRITESH PATEL
Vadodara
Summary
- Accomplished Technical Publication and Validation Engineer with extensive experience in the automotive industry. Proven track record in preparing and updating comprehensive product manuals, interpreting complex technical information, and assisting product development teams.
- Engineering professional with strong expertise in validation processes, ensuring product compliance and reliability. Experienced in developing test protocols, conducting rigorous analyses, and troubleshooting technical issues. Committed to maintaining high standards of safety and quality in all projects.
- Customer service professional adept at managing customer queries and resolving complaints to ensure high satisfaction. Expertise in leading teams, streamlining processes, and improving service standards. Strong communication skills and ability to build lasting customer relationships.
- Automotive professional with solid skills in diagnosing and repairing mechanical and electrical issues in vehicles. Adept at using advanced diagnostic tools and software, performing routine maintenance, and ensuring compliance with safety standards. Committed to delivering high-quality workmanship and excellent customer service.
Overview
13
13
years of professional experience
Work History
Technical Publication and Validation Engineer
SLS (Strategic Learning Solution Pvt Ltd)
10.2024 - Current
- Preparing product manuals (Owner’s manual, Service manual, Wiring Manual & etc) and timely updating
- Interpreting and authoring details, complex technical information, such as functional and operational characteristics of vehicle systems, repair procedures, etc
- Assisting with product development teams in resolving issues in the product development process
- Ensuring continuous interaction with the customer to make sure that areas of concern can be worked upon for improved service levels
Technical Manager (CoTek)
Caravel Motors Pvt. Ltd.
07.2022 - 09.2024
- Company Overview: Dealer of Mahindra automotive division
- Dealer of Mahindra automotive division
Technology Advisor
Kayakalp Cars Pvt. Ltd.
04.2021 - 06.2022
- Company Overview: Dealer of MG MOTOR India
- Dealer of MG MOTOR India
Technical Manager (CoTek)
Caravel Motors Pvt. Ltd.
09.2011 - 02.2021
- Company Overview: Dealer of Mahindra automotive division
- Joined this firm as a helper in SEPT 2011 where due to my commitment towards work and adaptable learning nature, I have been promoted to assist CoTEK and learn further of work as eTEK in 2013
- Cleared entrance exam for CoTEK at Mahindra MILE and successfully completed training in 2015
- Dealer of Mahindra automotive division
Education
BE - Mech.
KNP Group of Institute
Bhopal01.2015
Dip - Automobile.
SIGMA Institute of Technology
Baroda01.2011
SSC -
GSEB
01.2007
Skills
- Windows / MS Office 2000 - MS Word, PowerPoint, and Excel
- Adaptable by nature, and possess an eagerness to learn new things
- Process Compliance Verification
- Advanced Diagnostic Skills
- Experienced with Diagnostic Tool Implementation
- Expertise in Vehicle Troubleshooting
- Customer service
- Technology Implementation
Job Profile
- Having good command to deliver training on ADAS, BS6 technologies,
engine management system, power train, chassis component, electrical
vehicles, electrical wiring with practical demonstration. - To resolve all complex technical problems which could not be resolved
by technician/eTEKs. - To prepare skill matrix for all the technical staff and design class room/OJT
plan accordingly. To act as a relay trainer(In house trainer) at the dealership. - To train dealership personnel on the new product and ensure relevant
technical information is available across(Sales & Customer Care) the
dealership. - To analyses repeat repairs and initiate corrective actions basis on root
causes. - Ensure all technical SOPs are adhered to.
- Educating shop floor staff of technical Service Bulletin(TSB) file and sharing with all concerned
during team meeting. - Interact with Tek-line, PVT, R&D for technical assistance.
- Act as Relay Trainer by Conduct in-house technical training for various
role holders. - Acts as a single window to the manufacturer on all Technical matters.
- Ensure compliance with industry standards and regulations.
- Handle customer complaints and resolve issues promptly.
- Develop and implement service improvement plans.
- Ensure timely and accurate reporting of aftersales activities.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Customer-focused with a commitment to delivering high-quality service.
- Strong organizational and time management skills.
Languages
- English
- Hindi
- Gujarati
Personal Information
- Father's Name :- Rajendrabhai Patel
- Date of Birth:- 08/13/91
- Marital Status:- Married
- Gender:- Male
Timeline
Technical Publication and Validation Engineer
SLS (Strategic Learning Solution Pvt Ltd)
10.2024 - Current
Technical Manager (CoTek)
Caravel Motors Pvt. Ltd.
07.2022 - 09.2024
Technology Advisor
Kayakalp Cars Pvt. Ltd.
04.2021 - 06.2022
Technical Manager (CoTek)
Caravel Motors Pvt. Ltd.
09.2011 - 02.2021
BE - Mech.
KNP Group of Institute
Dip - Automobile.
SIGMA Institute of Technology
SSC -
GSEB
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