Pritesh Patel
Customer Service and Flight Operations
Ahmedabad
Summary
With 23 years of experience in the airline industry, I offer expertise in organizing people and tasks. Currently seeking growth opportunities and increased responsibility. Experienced in airport handling, Load sheet and dispatcher for Jet Airways Mumbai, Vadodara and Bhuj Airport. Skilled in team management, including rostering, training schedules, team building, and motivation. Proficient in submitting reports within strict timelines and utilizing relevant computer software for airport handling. Proven ability to efficiently manage emergency situations and make sound decisions. Experienced in coordinating flight schedules and ensuring operational efficiency, enhancing strong communication skills for smooth interactions between flight crews and ground personnel. Knowledgeable in aviation regulations and safety protocols for reliable and compliant operations.
Overview
22
22
years of professional experience
4
4
Certifications
Work History
Duty Security Supervisor Grade O2
Etihad Airways
Ahmedabad
10.2019 - Current
- Responsible for overall guest satisfaction and flight operation.
- Perform ATC for each fleet (Aircraft turnaround checks)
- Load sheet familiarization for A320/A321 Fleet, and Boeing -737-800/900 & 787-9.
- Plans a strategy for flight departures prior to commencing duty also being aware of aircraft details, schedule, expected guest loads, baggage and cargo loads.
- Fully investigating PTS schedule failures so that accurate trends can be assessed for future service level improvements.
- Aiming for 100 percentage On Time Performance And to provide efficient customer service.
- Allocate delay codes and timings for any off-schedule departures in collaboration with schedule failures so that accurate trends can be assessed for future service level improvements.
- Pro-actively manage delays, rescheduling, and cancellations of flight and deliver superior customer service in coordination with NOC AUH.
- Monitor & manage the service delivery of third-party suppliers/ground handlers in line with service level agreements (SLAs), ensuring that deviations are dealt with in a timely manner and corrective action is taken.
- Ensure that all safety and security occurrences, errors, hazards, near misses are reported through established reporting systems for mitigation or elimination, in accordance with company procedures and applicable regulations.
- Ensure risks and hazards are identified, assessed and that medium or higher-level risks and hazards are escalated to appropriate management.
- Looking after load sheet and overall flight operations and ensure OTP is maintained. Ensure final Load sheet are 100% accurate and delivered in a timely manner.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Ensured seamless coordination between airline departments during irregular operations such as diversions or cancellations due to unforeseen circumstances.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving initiatives.
- Participated in regular audits of operational procedures to identify areas for improvement and ensure compliance with industry standards.
Customer Service Officer- O2
JET AIRWAYS INDIA LTD
Vadodara
04.2016 - 10.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Contributed to achievement of departmental targets by meeting key performance indicators consistently.
Customer Service Supervisor- A1
JET AIRWAYS INDIA LTD
Vadodara
11.2012 - 04.2016
- Enhanced team productivity through regular coaching, feedback, and performance evaluations
- Created, prepared, and delivered reports to various departments
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies
Sr. Customer Service Assistant-A2
JET AIRWAYS INDIA LTD
Vadodara
04.2006 - 10.2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Efficient handling the flight operation and overall supervision of flight operations
Customer Service Assistant-A3
JET AIRWAYS INDIA LTD
Bhuj
08.2003 - 03.2006
- Developed strong relationships with customers, establishing trust and loyalty through attentive service
- Utilized problem-solving skills to address customer queries and complaints
- Looking after flight operations and customer service support
Education
Master of Commerce - Banking & Business Finance
M.S. University
Vadodara01-2002
Bachelor of Commerce - Account & Audit
M.S. University
Vadodara03-1999
Skills
- Security team management
- Access systems
- Flight operation
- Safety and security regulations
Certification
Basic Aviation Security course, 2021-01-01
Accomplishments
- Nominated for Officiating Airport Manager Vadodara, 2013-05-15 to 2013-06-11
- Nominated for star of the month, 2022-01-01 and 2024-11-01
- Successfully completed TTT course Altea CM-Amadeus Check-in, 2022-12-01
- Certified trainer of Etihad Airways Ahmedabad Airport
Permit
Valid driving license approved by home country India and eligible for conversion.
Personal Information
- Date of Birth: 1979-01-19
- Nationality: Indian
- Marital Status: Married
Reporting to
- Mr. Sreejit Warrier, Airport Manager, Etihad Airways, Ahmedabad, Gujarat, 382424, India.
- Email ID: swarrier@etihad.ae
Timeline
Duty Security Supervisor Grade O2
Etihad Airways
10.2019 - Current
Customer Service Officer- O2
JET AIRWAYS INDIA LTD
04.2016 - 10.2019
Customer Service Supervisor- A1
JET AIRWAYS INDIA LTD
11.2012 - 04.2016
Sr. Customer Service Assistant-A2
JET AIRWAYS INDIA LTD
04.2006 - 10.2012
Customer Service Assistant-A3
JET AIRWAYS INDIA LTD
08.2003 - 03.2006
Master of Commerce - Banking & Business Finance
M.S. University
Bachelor of Commerce - Account & Audit
M.S. University
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