Summary
Overview
Work History
Education
Skills
Reference
Personal Information
Timeline
Generic
Pritesh Shah

Pritesh Shah

Customer Service Representative
Mira Road,MH

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

14
14
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Customer Service Representative

Tata Consultancy Services
Mumbai, India
11.2015 - 02.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Manager

DHRUV JEWELS
02.2013 - 08.2015

Dedicated Sales and Marketing Manager with a successful track record in the gold jewelry industry.

Proven ability to drive sales growth through strategic marketing initiatives, brand development, and effective team leadership.

Adept at cultivating strong client relationships and implementing innovative sales strategies.

Seeking a dynamic role to leverage expertise and contribute to the success of a thriving gold jewelry business.

Senior CSE - Report Writing

FIRST ADVANTAGE PRIVATE LIMITED
06.2010 - 12.2011
  • Key contributor within the report writing team, specializing in crafting comprehensive background verification reports.
  • Proficient in coordinating with internal departments to gather and analyze candidate data.
  • Implemented streamlined processes to enhance the efficiency of background verification procedures.
  • Demonstrated attention to detail in maintaining the accuracy and integrity of verification reports.
  • Proactively engaged in cross-functional communication to address any discrepancies and ensure a seamless verification process.

Education

Bachelor of Commerce - Accounting And Finance

University of Mumbai
Mumbai
01.2008 - 01/2010

Higher Secondary Certificate - HSC - Commerce

Mithibai College of Arts, Science And Commerce
Mumbai
06.2005 - 07.2007

Secondary School Certificate - SSC -

Dr Sarvapalli Radhakrishna Vidyalaya
Mumbai
06.2003 - 07.2005

Skills

Proficient in Microsoft Office 2007

Reference

Available on request

Personal Information

  • Date of Birth: 10/27/1989
  • Nationality: Indian
  • Marital Status: Married

Timeline

Customer Service Representative

Tata Consultancy Services
11.2015 - 02.2024

Manager

DHRUV JEWELS
02.2013 - 08.2015

Senior CSE - Report Writing

FIRST ADVANTAGE PRIVATE LIMITED
06.2010 - 12.2011

Bachelor of Commerce - Accounting And Finance

University of Mumbai
01.2008 - 01/2010

Higher Secondary Certificate - HSC - Commerce

Mithibai College of Arts, Science And Commerce
06.2005 - 07.2007

Secondary School Certificate - SSC -

Dr Sarvapalli Radhakrishna Vidyalaya
06.2003 - 07.2005
Pritesh ShahCustomer Service Representative