Pritha Banerjee
Test Manager
Pune,MH
Summary
Skilled Test Manager with 14 years of overall IT experience, versed in planning and overseeing testing operations under condensed deadlines. Organized and well-researched approach to solving problems. Collaborative and open mindset with 14 years of demonstrated industry success.
Talented in developing comprehensive approaches to test Web applications. Strong background in both manual and automation testing. Aspiring to step into Business Analysis role .
Overview
15
15
years of professional experience
Work History
Test Manager
Application, IBM India, Bell Canada
01.2017 - Current
- Web,SQL DB,Custom Applications,Mobile,API Team Size : 10 to 20, Pvt.
- Ltd.
- India, Roles Played:.
- Handles multiple projects as a Test Manager in an efficient and effective manner by getting involved in the following activities-.
- Participating Business Documents review with Customers and all the stake holders.
- Prepare Test Plan, Test Strategy,Test Assessment (Scope and Cost),Statement of Contracts.
- Identify and engage resources.
- Prepare Test Execution Plan and Calendar.
- Help and guided team to do technical analysis whenever required.
- Defect management.
- Prepare and maintain Project Logs and prepare financial documents to invoice customer- Resource fund management.
- Building and mentoring team to work in the project efficiently and effectively.
- Effective use of ALM Dashboard and Daily Status reporting with various effective graphical representations.
- Worked with different teams outside Account level in order to achieve the innovation items for projects.
- Deck preparation and presentation to client on different items.
- Managed Automation Testing team.
- Gained overall knowledge on Ignite OTFA tool and managed Automation testing using OTFA tool.
- Completed training of Selenium tool Automation testing effectively.
- Played People Management role at IBM organization level Achievement: -Received Service Excellence awards, Best of IBM, Best of Bell awards multiple times in this tenure -After taking up the role of the Automation Test Manager increased the Automation Index of the corresponding portfolio I worked on.
- No single escalation received from customer or internally and always received a 100% Customer Satisfaction Score card at the completion of each project.
Senior Test Specialist
IBM India Pvt. Ltd
08.2013 - 12.2016
- Handles multiple projects as a Test Lead in an efficient and effective manner by getting involved in the following activities-.
- Participating Business Documents review with Customers and all the stake holders.
- Assisting in developing Test Plan and Test Strategy documents.
- Train and guide the junior testers in the team.
- Identify test scenarios.
- Task assignment.
- Assist in preparing execution plan and calendar.
- Daily Status reporting.
- Managed Automation Testing team.
- Played People Management role at IBM organization level, review, evaluate and rating of the direct reportees Achievement: -Received Service Excellence awards, Best of IBM, Best of Bell awards multiple times in this tenure -After taking up the role of the Automation Test Manager increased the Automation Index of the corresponding portfolio I worked on.
- No single escalation received from customer or internally and always received a 100% Customer Satisfaction Score card at the completion of each project.
Team Lead/Senior Test Specialist
IBM India Pvt. Ltd
02.2014 - 07.2014
- The project targets to introduce a new Credit Card Payment Processor system- Generic Payment Service (GPS) system.
- This new system will become the central corporate credit card payment service for both Online and Batch transaction processing.
- The system is intended to alleviate the transition from the current credit card Payment processor (CT-Payment) to the new processor.
- We carried out the SFT testing and following were my roles and contribution in this project.
- Worked with Business Analyst in solving multiple queries raised by the team members.
- Analysis of SRS and BRD and prepared the Test Plan.
- Involved in the internal review of the Test Cases designed by the team members to minimize the Review comments from Client.
- Coordinated with developers on various issues.
- Involved in the various file crafting activities.
- Involved in Test Execution and as part of the execution processed multiple request XML files through SOAP UI and validated the responses.
- Involved in the internal review of the Test Execution Results.
- Involved in the defect management activity Environment: SOAP UI Team Size: 3 to 4.
Onsite Coordinator/Senior Test Specialist
IBM India Pvt.Ltd
05.2013 - 01.2014
- The project intends to provide a new format of attractive color invoice with targeted advertising for Bell Products & services towards its Voice, Mobility, Satellite TV and IPTV customers Also implementation of a new integrated application named as OBP (Online Bill Payment) where their customers can view the online invoice and make their payment for the Voice, Mobility, Satellite and IP TV services This new tool is integrated with the existing billing applications.
- We performed SFT testing in this project and following were my roles and contribution in this project-.
- Arranged internal training sessions for the new team members to educate them about the project.
- Arranged calls with Client to clarify multiple queries raised by the team members.
- Involved in Test Case designing and Test Case review.
- Being an onsite coordinator handled multiple client calls, managed all the queries and ad hoc requests from client so that there is no escalation from client.
- Involved in almost 1000 copy of hardcopy of the invoice validation.
- Helped offshore team members to speed up and smooth their execution to complete the SFT phase within time Application: OBP, OBM (online bill manager),Fund$in, BCT (Business Collection tool) Team Size: 10 to 12 Achievement: Received Best of IBM for this project.
Test lead/Senior Test Specialist
IBM India Pvt.Ltd
11.2012 - 04.2013
- Bell Canada BC De Harm and PEI Harm/ Quebec Sales Tax Programs On August 26, 2011, BC Finance Minister announced B.C.
- (British Columbia) is reinstating the GST (Goods Sales Tax) (5%) and B.C.
- Provincial sales tax (PST) (7%) tax system following the referendum decision by British Columbians to extinguish the HST in B.C.
- On September 30 2011 Canada and Quebec signed an MOU agreeing to make best efforts to enter an agreement by April 1 2012, to amend the QST (legislative approval required).
- On May 30 2012, PEI and Canada entered into a memorandum of understanding (MOU) to enter into an agreement by October 1 2012 to replace PEI (Prince Edward Island) PST (Provincial Sales Tax) with PEI HST (Harmonized Sales Tax).
- As a result, Bell Canada and BCE will be required to enhance their end-to-end systems & business processes to be compliant with BC Legislation and QC Legislation.
- The development will have to accommodate the removal of tax on tax, the new place of supply rules and any other We performed SFT testing in this project and following were my roles and contribution in this project-.
- Effectively and efficiently lead the whole team to complete the testing of each of the four tax projects.
- Actively involved in Test Plan and Test Strategy preparation.
- Trained and groom junior team members on the Job request, Database manipulation activities to be sent to other vendor as a part of data preparation.
- Arrangement of Clarification calls with Client in order to ensure a smooth Test execution.
- Following up and tracking team members in a regular basis to complete the Test Design phase and Test execution phase on time without delay.
- Effectively and efficiently coordinated with other vendor from development side to receive the ready test environment in timely manner and also to get the fix of the defects in order to avoid delay.
- Caesar application was a new application for IBM testing team and also there was no user guide document provided though grasped the application knowledge very well by arranging session with client and ensure a smooth execution with multiple defects raised form Testing team.
- Involved in internal review of Test cases and as a result received minimum review comments from client.
- Actively took part in test execution whenever time permitted and raised few important defects even on the new applications.
- Hence received some appreciation from Business Analysts from Client side.
- Effectively guided junior team members to raise important defects and also reviewing defects raised by them before logging them in Quality center to reduce the defect rejection ratio.
- Applications: OBM, Transpromo Invoice, Caesar Tax application, SQl DB Team Size: 3 to 4.
Senior Test Specialist
IBM India Pvt.Ltd
03.2012 - 04.2013
- Bell Canada IDR Fortification IDR (Invoice Data repository) is the source system for several applications such as OBM, Caesar and BCT (Business Collections Tool) and is also providing to Aliant the Wireless billing data for inclusion in their own billing system.
- Furthermore, with the Billing Simplification project IDR will feed the new AmDD (Amdocs Document Designer) which will provide the new color invoice for Mass BBM.
- In order to meet SLA and prevent negative impacts on cash flow, it is imperative that IDR can process data within a reasonable timeframe.
- The purpose of this project is to reduce the time to load data into IDR, by upgrading and enhancing the IDR Architecture and Infrastructure We performed SFT testing in this project and following were my roles and contribution in this project-.
- Took ownership of the Test Planning, Test preparation and test execution of the core part of the project.
- Solely handled the data manipulation part and data crafting part needed for test execution.
- Provided knowledge transfer on the project to the new joinees and groomed them to perform various task such as- Low level Test case writing,Execution of Test cases in Quality Center,Defect logging in QC and sending mails to BA on some issues.
- Worked on task allocation of team members on daily basis and kept track on the completion of the same.
- Coordinated with Bell BAs and other vendors to solve issues Applications: IDR, OBM, SQL DB Team Size: 3 to 4.
Team lead\Senior Test Specialist
IBM India Pvt.Ltd
05.2012 - 10.2012
- Bell Canada HIDS-Household Integrated Desktop Solutions The purpose of the Household Integrated Desktop Solution (HIDS) initiative is to deliver a centralized workspace solution at the Call Centre level.
- The Household Integrated Desktop Solution will be one of several initiatives contributing to the transformation of the Rep-caller interaction.
- We performed SFT testing in this project and following were my roles and contribution in this project-.
- Actively involved in Test Case review in the preparation phase and as a result received very minimal and minor review comments from Client.
- Actively coordinated with Amdocs for Server down testing.
- Took ownership for all the HLTC,LLTC and Traceability Matrix deliverables and accordingly assigned work within team and could deliver on time.
- Solely handled the Clarify ticket calls with Amdocs and coordinated effectively with my team and Amdocs for clarify ticket management.
- Though played the role of team lead whenever required Worked as a tester also and prepared test cases and directly involved in test execution.
- Actively involved in HLTC review calls with Client and Also used to guide and prepare team member before the Client walkthrough.
- Involved time to time in Test Case preparation and Test Execution whenever required to help team reaching the daily target Applications: CSM,SingleView Team Size: 6 to 8.
Test Specialist
IBM India Pvt.Ltd
02.2012 - 02.2012
- In respect to IDR/OBM, the purpose of this project is to provide Wholesale customers with the ability to report and perform analytics for IPVPN HSPA services and products We performed SFT testing in this project and following were my roles and contribution in this project-.
- Took ownership of the Test Planning, Test preparation and test execution of the core part of the project.
- Solely handled the data manipulation part and data crafting part needed for test execution.
- Provided knowledge transfer on the project to the new joinees and groomed them to perform various task such as- Low level Test case writing,Execution of Test cases in Quality Center,Defect logging in QC and sending mails to BA on some issues.
- Worked on task allocation of team members on daily basis and kept track on the completion of the same.
- Coordinated with Bell BAs and other vendors to solve issues Applications: IDR, OBM, SQL DB Team Size: 3 to 4.
Test Specialist
IBM India Pvt.Ltd
08.2011 - 02.2012
- The project intends to provide CBSS billing system mass BBM customers with new format of color invoice with targeted advertising for Bell Products & services.
- This project is being undertaken to fully leverage the invoice sent to mass business We performed SFT testing in this project and following were my roles and contribution in this project-.
- Took ownership of the Test Planning, Test preparation and test execution of the core part of the project.
- Of the core part of the project.
- Solely handled the data manipulation part and data crafting part needed for test execution.
- Provided knowledge transfer on the project and Quality Center tool to the new joinees and groomed them to perform various task such as- Low level Test case writing, Execution of Test cases in Quality Center,Defect logging in QC and sending mails to BA on some issues.
- Worked on task allocation of team members on daily basis and kept track on the completion of the same.
- Coordinated with Bell BAs and other vendors to solve issues.
- Prepared Traceability matrix.
- Alone raised 60 defects and defect rejection ration was not more than 5% Application: OBM, Amdocs billing,SQl DB Team Size: 7 to 8 Achievement: Received Eminence and Excellence award.
Test Specialist
IBM India Pvt.Ltd
03.2011 - 05.2011
- Bell Canada Government of Canada This project is to allow GoC- Government of Canada Mobility customers to register their accounts to the Online Bill Manager service and to provide them with a single online view of their invoices as well as the ability to report and perform analytics for services and products offered by Bell Mobility We performed SFT testing in this project and following were my roles and contribution in this project-.
- Helped Test Manager to prepare the GoC Test Plan by giving inputs.
- Involved in Daily Status call with client and other vendors and effectively used to give various inputs, e.g.- Defect status,issues etc.
- Since Test Manager was new to the project.
- Effectively coordinated with NM1 team to solve any issues related to data and give the input back to client and Development team from other vendor.
- Used to prepare the BAN (Billing account Number) requirement sheet to provide the same to NM1 team for Copy BAN and data crafting request.
- Effectively coordinated with Bell BA and Other Vendors (Development team) for solving issues,doubts during test planning and test execution phase.
- Involved in Test Case preparation ; Solely handled the Phase-2 Test case preparation.
- Involved in Test execution.
- Alone raised around 45 defects for this project with a minimal number of rejection.
- Validated each and every type of input files in every cycles used be received from Mobility team as part of ensuring to process correct data.
- Helped client whenever request came from them other than my own scheduled task Applications: IDR, OBM, SQL DB Team Size: 3 to 4.
Test Specialist
IBM India Pvt.Ltd
12.2010 - 01.2011
- Bell has forbearance for voice access lines in certain exchanges.
- Previous projects of this legacy system have focused on meeting Bell's legal and customer communication obligations.
- Now Bell have the opportunity to differentiate prices for local access between regulated and forborne exchanges.
- This release will - 1.
- Drive the increase of revenues for Bell and 2.Increase the flexibility by differentiating forborne and regulated pricing which will allow Bell to increase/decrease prices in forborne exchanges without affecting price caps Headroom We performed SFT testing in this project and following were my roles and contribution in this project-.
- Preparation of High Level Test cases and Low Level Test cases.
- Execution of Test Cases in Quality Center.
- Involved in Data Manipulation activities to make the data ready for Execution.
- Helping out the junior team members in the test execution to complete their task effectively on time Applications: Legacy application, mainframe Team Size: 6 to 7.
Test Specialist
IBM India Pvt.Ltd
07.2009 - 10.2010
- Bell Canada Business Collection Tool Presalvage This project is to address the lack of capabilities in the collections domain by developing the ability to send files to collections agencies for Voice and Mobility accounts in Pre-salvage stage and to align process/capabilities across Voice and Mobility system We performed SFT testing in this project and following were my roles and contribution in this project-.
- Preparation of High Level Test cases and Low Level Test cases.
- Execution of Test Cases in Quality Center.
- Involved in Data Manipulation activities to make the data ready for Execution.
- Extracting data for execution through SQL queries.
- Involved in Files validation activities that used to be received from Agencies.
- Involved in Sanity Testing during deployments Applications: BCT tool, SQL DB Team Size: 6 to 7.
Software Tester
Hexaware Technologies
07.2008 - 05.2009
- AXA Direct Japan System Maintenance This is a Support and maintenance project for AXA DJ Non-life Insurance call center and Web applications for Direct Personal Accident and Direct medical insurance.
- This involves maintenance of the application and developing small projects.
- AXA DJ requires maintenance and development support of 5 major applications viz., Claims system,P&R, New Business system and Contract Management system for Auto, Internet Applications and Group PA/TA products.The maintenance support mainly consists of Bug fixes to the applications, Handling SDF ( System Discrepancy form) and CHR (Change Request) and enhancements We performed UAT testing in this project and following were my roles and contribution in this project-.
- Prepared Test Scenarios, Test Cases and test scripts.
- Identified Test Data according to script requirement.
- Executed Test scripts in Mercury Quality Center.
- Prepared Traceability Matrix to ensure the coverage of the functionality.
- Performed Batch Testing by execution of shell scripts in Unix environment.
- Validated Transaction Status by Executing SQL queries through MySql Applications: Java Team Size: 3 to 4.
Software Tester Hexaware Technologies
Citibank, CITIBANK
10.2006 - 05.2008
- Germany-Enhance Banking system, Germany to meet its customer requirements came up with new concept of Enhanced Banking System (EBS), which will replace their old legacy system CIP.
- The scope of this project is to test the EBS application and provide support to CITIBANK, Germany in the User Acceptance Testing (UAT) Phase.
- The testing methodology comprises of different phases and cycles We performed UAT testing in this project and following were my roles and contribution in this project-.
- Prepared Test Scenarios, Test Cases and test scripts.
- Identified Test Data according to script requirement.
- Executed Test scripts in Mercury Quality Center.
- Validated Transactions in CBOL(Citibank Online Site).
- Prepared Traceability Matrix to ensure the coverage of the functionality Applications: Java Team Size: 12 to 15 1 7.
Education
B.Tech - Electronica and Communication
West Bengal University of Technology
Skills
Planned and directed full testing lifecycle for software projects
Advised team members on appropriate testing actions and decisions
Bug Report Oversight
Collaborated with project management and developers to coordinate testing activities at all stages
Automation knowledge
Additional Information
Looking for opportunity to step into Business Analysis role
Completed Business Analysis course rom Simplilearn with an addition of training on Data Analytics tool-Tableau and Agile Scrum
Timeline
Test Manager
Application, IBM India, Bell Canada
01.2017 - Current
Team Lead/Senior Test Specialist
IBM India Pvt. Ltd
02.2014 - 07.2014
Senior Test Specialist
IBM India Pvt. Ltd
08.2013 - 12.2016
Onsite Coordinator/Senior Test Specialist
IBM India Pvt.Ltd
05.2013 - 01.2014
Test lead/Senior Test Specialist
IBM India Pvt.Ltd
11.2012 - 04.2013
Team lead\Senior Test Specialist
IBM India Pvt.Ltd
05.2012 - 10.2012
Senior Test Specialist
IBM India Pvt.Ltd
03.2012 - 04.2013
Test Specialist
IBM India Pvt.Ltd
02.2012 - 02.2012
Test Specialist
IBM India Pvt.Ltd
08.2011 - 02.2012
Test Specialist
IBM India Pvt.Ltd
03.2011 - 05.2011
Test Specialist
IBM India Pvt.Ltd
12.2010 - 01.2011
Test Specialist
IBM India Pvt.Ltd
07.2009 - 10.2010
Software Tester
Hexaware Technologies
07.2008 - 05.2009
Software Tester Hexaware Technologies
Citibank, CITIBANK
10.2006 - 05.2008
B.Tech - Electronica and Communication
West Bengal University of Technology