Pritha Das

Project Leader from March 2021 till date:

• Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
• Managed scope changes effectively, minimizing potential disruptions to timelines or budgets while still meeting client expectations.
• Defined responsibilities, duties and roles of each team member.
• Established strong relationships with clients, fostering trust and open communication throughout the entire project lifecycle.
• Maintained open communication by presenting regular updates on project status to customers.
• Reported regularly to managers on project budget, progress, and technical problems.
• Streamlined communication channels for enhanced team collaboration and productivity.
• Partnered with project team members to identify and quickly address problems.
• Monitored project progress, identified risks and took corrective action as needed.
• Developed comprehensive project plans that outlined clear goals, timelines, and milestones for all stakeholders involved.
• Consistently met deadlines by diligently tracking progress and implementing effective time management strategies.
• Successfully led multiple projects simultaneously while maintaining a focus on priorities, resource allocation, and overall strategic objectives.
• Managed team meetings and discussed project's goals and objectives.
• Improved process efficiency through regular evaluation and revision of existing workflows and methodologies.

British Telecommunication PLC (Billing Operations)-From March’2018 -till December’2021

• Continuous Improvement – Driving efficiency through CI methodologies and problem solving tools and techniques to facilitate a standard operating process flow, streamlining and process mapping
• Billing - Accurate billing leading to correct invoice production for various products and services offered by BT, inputting orders and creation of invoices and accounts, currently handling a portfolio of approx. £15 Million/month.
• Group mailbox management - resolve all queries in line with expected timescales based on priority. Simplifying the billing procedures to facilitate fast and effective processing of the invoices priority. Simplifying the billing procedures to facilitate fast and effective processing of the invoices.
• Raising customer invoices, Accounting and Collections
• Preparing monthly/quarterly performance reports for stakeholders with regards to trend analysis
• Reporting: Produce reports as required on a regular and adhoc basis.

British Telecommunication PLC (Consumer)-From March’2015 -till February’2018

• Worked in various work departments within Consumer domain like sales offline & chat.
• Use to fix the order to provide the service to start the customer journey with BT.

• Worked with the Narrowband Desk as a pilot team for BT Retail, Billing, Premium Mail and Cloud Helpdesk as desk support associate to provide services like dial up, Premium mail, Billing, and the latest technology for online data storage, Cloud as a part of the process.
• Trained and supported new team members, maintaining culture of collaboration.
• Mentored junior associates, fostering professional growth and helping them reach their full potential.
• Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
• Increased customer service success rates by quickly resolving issues.
• Helped meet changing demands by recommending improvements to business systems or procedures.