PRITHI AUGUSTINE CHETTIAR
Mumbai
Summary
Perceptive professional with many years of experience in increasing profits, reducing costs and transforming customer service in stores. Customer-centric individual possessing excellent relationship building and communication skills. Committed to overseeing all aspects of operations, including planning, and purchasing. Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
23
23
years of professional experience
Work History
AGENCY SALES DISTRIBUTION MANAGER
S.K AGENCY
02.2023 - Current
- Company Overview: S. K AGENCY is well known distributor of cosmetics brands like L'Oreal, Maybelline, Revlon and VLCC.
- To look after the distribution of the products.
- To interact with the company, preparing PO as per the order.
- To maintain the inventory of the fast moving products.
- To handle the Brand Advisors.
- To prepare duty roaster for the BA.
- To Interact with the dealer about the products and the display visibility.
- Looking after the dispatch once order is confirmed.
- Visiting the dealership.
- Preparing monthly reports of stock.
- Achieving sales targets.
- Managed daily distribution operations ensuring timely deliveries and efficient workflow.
- Oversaw inventory management to maintain optimal stock levels and reduce shortages.
- Managed the daily activities of distribution staff, providing guidance and support when needed.
Sr. Sales Associate
SHAZE LUXURY RETAIL PVT LTD.
Mumbai International Airport
08.2016 - 10.2020
- Company Overview: Shazé is a premium lifestyle and gifting brand dedicated to providing the most discerning clients with finest pieces from around the world.
- To attend customers.
- To give knowledge about our products.
- Managed inventory levels and ensured accurate stock representation on the sales floor.
- Merchandising the product.
- Responsible for retail shop operations.
- Preparing monthly reports of stock.
- Established strong relationships with clients to enhance customer loyalty and retention.
- Analyzed customer feedback to identify trends and improve service offerings.
- Achieving sales targets.
- Guided sales team in delivering exceptional customer experiences in luxury retail.
- Collaborated with management to develop promotional strategies for high-end products.
- Trained new associates on product knowledge and effective sales techniques.
Account Manager
PEEL WORKS OUTSOURCING PVT LTD.
03.2013 - 10.2013
- Company Overview: At peel‐works, our mission is to bring this clarity to you through ground breaking insights on your Sales force’s performance.
- To attend morning meetings with the HOD's.
- To Visit all outlets to check the brand advisors day to day activities with the supervisors.
- To check the products display and their daily sales and stock reports.
- To meet the store supervisor and to discuss about our brand visibility.
- To conduct weekly meetings with all the supervisors to discuss about the target and overall performances of the staff.
- To prepare duty rosters and to give monthly targets.
- To generate monthly reviews and reports.
- To prepare monthly incentives and performance of the month.
- To take interviews and to shortlist the new candidates.
- Onboarded new team members to integrate into organization.
- Collaborated with sales team to determine best ways to drive market share.
- Developed strategies to increase revenue from existing accounts.
- Trained junior staff on account management best practices.
Front Office/Admin
KGK CREATIONS PVT LTD.
Seepz
01.2012 - 02.2013
- Company Overview: KGK creations Pvt Ltd is a company located in Seepz, Mumbai which deals into manufacturing and retailing of diamond jewelries.
- Receiving and directing all telephone and fax messages.
- Receiving and sending couriers.
- Maintaining all records of telephone bills and their payment details also to follow up for the timely payments.
- Initiating gate passes for the vendors and visitors.
- Escorting the clients to the respective department.
- Assisting the staffs to make required arrangements for the VIP clientele.
Administration/Secretary/Purchases
HYPRECISION HYDRAULIK
06.2010 - 10.2011
- Company Overview: Hyprecision Hydraulik is a private company which deals into Indian Navy Ships, Submarines and Aircraft carriers Repairs and Spare parts and also offering AMC contracts.
- Receiving and directing telephone and fax messages.
- Assisting in the preparation of meetings and conferences for the directors and executive staffs.
- Responding to new proposals from vendors and arranging a meeting with the Director or the Operation Manager.
- Preparing tenders and providing quotes as per the company policy.
- Providing secretarial support to the Director and Operation manager.
- Providing administrative support to the service desk supervisor.
- Arranging for extra‐curricular activities for the departments.
Sales Associate
RIVOLI GROUP
Dubai
05.2006 - 02.2010
- Company Overview: The RIVOLI Group is a private company which is one of the largest importers and retailers of luxury brands in the Middle East.
- Responsible for retail shop operations.
- Trainings for newly joined staff.
- Merchandising the product.
- Handling sale cash and petty cash.
- Preparing monthly reports of stock and petty cash.
- Attending meeting with the brand manager for offers.
- Achieving sales targets.
- Assisted customers in product selection and provided personalized recommendations.
- Operated point-of-sale systems for efficient transaction processing.
- Trained new staff on sales techniques and customer service protocols.
Sales Executive
POPLEY GOLD PLAZA
05.2005 - 04.2006
- Company Overview: The Popley Gold Plaza specializes in gold and diamond jewelry set in 18k and 22k gold.
- Responsible for Quality product sales.
- Daily Inventory Report.
- Merchandising the jewelries.
- Giving the details of diamond quality and the break ups.
- Assisting the customers to try the product.
- Ensuring up selling.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
Senior Sales Associate
FINE JEWELLERY INDIA PVT LTD
03.2003 - 03.2005
- Company Overview: Fine Jewellery India Pvt Ltd was among the first six factories to set up the Jewellery unit in SEEPZ.
- Attending the customers.
- Setting up new counters in the malls.
- Conducting training to the newly joined staff.
- Dealing with all retail operation matters.
- Explaining the benefits about the jewellery.
- Generating daily stock Inventory.
- Achieving sales targets.
- Ensuring after sales service.
- Educated clients on gemstone characteristics and jewellery care practices.
Shop In charge
BHUMIKA SHOP INTERNATIONAL AIRPORT (MUMBAI)
Mumbai
08.2002 - 02.2003
- Company Overview: The Bhumika shop is a private shop inside the international airport (Mumbai); it deals in souvenirs’ like teak wood, sandal wood, semi‐precious jewellery, magazines, books, luggage bags, pashminas shawls.
- Attending the customers.
- Taking opening stock count.
- Handling cash and to make bills.
- Achieving daily targets.
- Ensuring after sales service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Personal Information
- Date of Birth: 27/07/1984
- Nationality: Indian
- Marital Status: Married
- Current Location : Mumbai/ India
Languages
- English
- Hindi
- Marathi
Qualifications And Skills
- Higher Secondary, Commerce, Shri Nivas Bagarka College, Mumbai, Maharashtra, India
- High School, St Jude High School, Mumbai, Maharashtra, India
- Computer knowledge, MS-Office, Word, Excel
- Business Management and Human Resource, Zabeel International, UAE
Hobbies and Interests
- Listening to music
Timeline
AGENCY SALES DISTRIBUTION MANAGER
S.K AGENCY
02.2023 - Current
Sr. Sales Associate
SHAZE LUXURY RETAIL PVT LTD.
08.2016 - 10.2020
Account Manager
PEEL WORKS OUTSOURCING PVT LTD.
03.2013 - 10.2013
Front Office/Admin
KGK CREATIONS PVT LTD.
01.2012 - 02.2013
Administration/Secretary/Purchases
HYPRECISION HYDRAULIK
06.2010 - 10.2011
Sales Associate
RIVOLI GROUP
05.2006 - 02.2010
Sales Executive
POPLEY GOLD PLAZA
05.2005 - 04.2006
Senior Sales Associate
FINE JEWELLERY INDIA PVT LTD
03.2003 - 03.2005
Shop In charge
BHUMIKA SHOP INTERNATIONAL AIRPORT (MUMBAI)
08.2002 - 02.2003
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