Prithvi Ram Singh
Mumbai
Summary
To add value to the organization by utilizing my strengths and making positive contribution to the organization and be a thorough professional. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow, and production by uncovering trends affecting business success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Analyst L2
Integreon Managed Solutions India Pvt Ltd.
03.2018 - Current
- Assigning lead handling team consisting of five team members
- Assigning Requests from tools like MyOrder, Icertis, CRM
- Queue Management (QM) approving signed PO’S from MyOrder
- Abstraction of Data
- Handling client queries on teams, emails
- Quality Check Auditor
- Ensuring SLAs are met in an orderly manner.
- Working on tools like MyOrder, Icertis, CRM, Adobe, Legal Contracting Experience tool (LCE), SharePoint.
- Integreon is a global provider of alternative legal and business solutions to leading law firms, corporations, and professional service firms across three continents.
Customer Service Executive
Intelenet Global Service Ltd.
01.2016 - 01.2018
- This procedure involves upgrading clients from their current BIB (Net Banking) software to a newer version. The process consists of four steps: first, transferring client and basic information; second, migrating user accounts along with related details; third, moving administrative roles. Each stage undergoes quality control.
Financial Service Consultant
ICICI Prudential Life Insurance Ltd.
10.2014 - 06.2015
- Selling term insurance connected to home loans through the Loan Protect Plan.
Education
TYBCOM -
Kamala Mehta College of Commerce
06-2014
Interests
Playing cricket
Certification
- MS - Word, Advance Excel, Power point
- Graphic Designed, Photoshop, Corel draw, Illustrator.
LANGUAGES KNOWN
English, Hindi, Marathi
Timeline
Analyst L2
Integreon Managed Solutions India Pvt Ltd.
03.2018 - Current
Customer Service Executive
Intelenet Global Service Ltd.
01.2016 - 01.2018
Financial Service Consultant
ICICI Prudential Life Insurance Ltd.
10.2014 - 06.2015
TYBCOM -
Kamala Mehta College of Commerce