Prithvi Sagar P

• Researched and understood emerging technologies and end-user needs.
• Identified and remediated single points of failure and security risks.
• Collaborated with development and operations teams to develop practical automation solutions and custom modules.
• Developed and documented system security authorization boundaries for cloud-based solutions and client applications within cloud service.
• License Updates on AES,CM,BSM,AAMS and UM
• Provides technical documentation for the purposes of integrating the cloud hosted Avaya solution into existing change management and release management workflows
• Provides technical leadership and participates within teams as needed for support of cloud-based initiatives (i.e. Database, Infrastructure, Development, Data Security).

1. Working on CM alarms and reporting to OEM i.e Avaya if any assistance needed
2. MACD programming (Creating stations,Voicemails,Routings)
3. Upgrades on Gateways, TN circuit packs
4. Troubleshooting on PRI and SIP calls
5. On-call Support on Outages, coordinating with different teams
6. Reporting issues to Circuit providers and working with them on troubleshooting.
7. On-call troubleshooting with customer facing any issue with their telephony system
8. Reporting problems to regional LCM team and working effectively to resolve issues on the hardware’s
9. Worked on VMS alarms which includes Nortel services
10. Performing Audits on inventory on monthly basis
11. Escalation calls if needed and requested by Customer
12. Weekly reviews on Performance and escalation calls attended

1. Moves, adds and change programming for the Voice plant
2. Act as the central monitoring station for all MM/C activity
3. Help Desk trouble tracking and resolution
4. Handle escalated incidents from Level 2 on infrastructure/application incidents, as well as user reported incidents
5. Perform plant hygiene and maintenance, including code upgrades, patch installation and new installs, changes and decos
6. Station and DID Inventory Management via client proprietary tool
7. Inventory Management Assign Hardware Technicians and coordinate with users and datacenter/branch contacts for all related work

• Programming of Turret Dial tone via Avaya PBX
• Programming of all Avaya telephones
• Programming of user Voicemail boxes
• Maintaining Voicemail Heaven (announcement) activation and deactivation

1. Avaya Aura Communication Manager (Implementing specialist and Troubleshooting).
2. Avaya Aura Communication Manager Messaging (Implementing and Troubleshooting).
3. Avaya Session Manager and system managers.
4. Avaya certified for Avaya aura communication manager and CM Messaging R6.x (ACIS)
5. Avaya PBX (G450, G650, DL360 server, S8300, S8400, S8700, S8720, S8500 and Switches).
6. Configuration and troubleshooting of ISDN/IP trunk, Soft phone configurations
7. Configuring SIP trunks.
8. Configuration and maintenance of TN circuit packs and firmware upgrade, phone upgrade.
9. Server upgradation, Gateways upgradation
10. Avaya IP Phones (16xx, 96xx) and Digital phones (6408D+), Analogy system.
11. Certified in verint video and security solution
12. Configuration and verifications in basics of CMS.
13. ACD configuration, Adding and removing in supervisor and CMS
14. Call center setup, configuring and troubleshooting in vector programming’s and hotline configuration.
15. Voicemail server configuration.