Prithviraj Shabadi
Bengaluru
Summary
Customer Success Specialist with 4+ years of experience managing global SaaS and digital-first customers across Enterprise, Mid-Market, and SMB segments. Skilled in onboarding, adoption enablement, customer journey mapping, renewal support, and proactively reducing churn risk through data-driven account health monitoring. Adept at conducting QBRs/EBRs, uncovering upsell opportunities, and aligning product value to business objectives to improve Net Revenue Retention. Strong background in digital engagement strategy, reporting and analytics, and cross-functional collaboration with Sales, Product, and CS Ops to remove friction and deliver high-impact solutions. Known for clear communication, project ownership, operational excellence, and building long-term customer relationships that drive measurable value realization and sustained platform usage.
Overview
5
5
years of professional experience
Work History
Strategic Outreach Specialist
G2
10.2023 - Current
- Managed 50+ global SaaS customers, including Adobe, SAP, IBM, Oracle, Salesforce, and HCL, driving adoption and ongoing value realization across the G2 product suite.
- Led onboarding and implementation for new customers, enabling faster platform proficiency and reducing Time-to-Value by 25%.
- Increased product usage and adoption by 35–40% within the first 90 days through structured lifecycle and enablement plays.
- Owned QBR/EBR delivery to showcase ROI, influencing over 40% renewal consistency across assigned accounts.
- Conducted customer health scoring and proactive intervention plans, reducing churn risk by approximately 30% year-over-year in at-risk accounts.
- Identified upsell and cross-sell opportunities through feature activation insights, contributing to a 15–20% net revenue retention uplift.
- Collaborated with Product and CS Ops to resolve escalations and close feature gaps, improving overall experience and CSAT performance.
- Delivered adoption analytics dashboards and value realization reports that improved stakeholder engagement and platform advocacy.
- Strengthened executive relationships across enterprise accounts, positioning G2 as a long-term strategic partner.
Account Executive
ON PURPOSE
09.2022 - 10.2023
- Managed end-to-end client operations for high-visibility accounts, including UNICEF YuWaah, GIZ India, and Convergence India Expo, ensuring 100% SLA adherence in delivery.
- Led daily client communication, stakeholder alignment, and campaign execution, maintaining consistently high CSAT.
- Planned and executed on-ground activation programs, driving 20–30% higher audience engagement and improved brand visibility.
- Owned delivery for India’s largest tech expo, Convergence India, including booth experience, logistics, creative assets, and performance tracking.
- Managed a 5-member cross-functional execution team, improving delivery speed and accountability.
- Drove multi-channel social media activation (Meta, LinkedIn, X, YouTube), achieving 65% CTR uplift and 70% MoM engagement growth.
- Delivered insights and reporting that improved campaign efficiency by 50% and strengthened enterprise client outcomes.
- Identified expansion opportunities through creative design upsells, contributing to incremental revenue growth.
Digital Marketing Specialist
3 EDGE
02.2022 - 07.2022
- Led end-to-end digital marketing execution for multiple small and mid-market clients, including campaign setup, optimization, and reporting.
- Managed direct client communication, capturing requirements, aligning expectations, and delivering weekly performance reviews.
- Executed Google Ads & Meta Ads campaigns focused on lead generation and brand amplification across EMEA & India.
- Created campaign strategies, ad creatives, content calendars, and audience segmentation independently in a lean startup environment.
- Implemented data-driven optimizations improving CTR, engagement, and conversion quality over campaign lifecycle.
- Developed performance dashboards to track KPIs such as lead quality, clicks, impressions, and funnel performance.
- Collaborated closely with sales teams to align marketing efforts with revenue goals, helping strengthen the client pipeline.
- Delivered consistent results by taking ownership of deadlines, internal coordination, and multi-project prioritization.
Business Development Executive
BYJU'S
08.2020 - 10.2020
- Engaged with prospective users, understood learning needs, and recommended personalized solutions to drive product adoption and customer satisfaction.
- Managed a structured sales pipeline with consistent follow-ups, ensuring smooth onboarding and product familiarity for new customers.
- Delivered product demonstrations and clarified queries to improve user confidence, contributing to conversion and retention goals.
Education
KRAFTSHALA MARKETING LAUNCHPAD PROGRAM
01-2022
Bachelor of Engineering -
Srinivas Institute of Technology
Mangalore, India01-2020
Higher Secondary School -
KENDRIYA VIDYALAYA BIJAPUR
01-2016
Skills
- Customer Onboarding & Adoption
- Customer Retention & Engagement
- Renewal Support & NRR Growth
- Upsell / Cross-sell Opportunity Identification
- Customer Health Scoring & Monitoring
- QBR / EBR Communication
- CRM Tools: Salesforce, HubSpot
- Analytics & Reporting
- Value Realization & ROI Mapping
- Data-Driven Decision Making
- Presentation & Communication Skills
Timeline
Strategic Outreach Specialist
G2
10.2023 - Current
Account Executive
ON PURPOSE
09.2022 - 10.2023
Digital Marketing Specialist
3 EDGE
02.2022 - 07.2022
Business Development Executive
BYJU'S
08.2020 - 10.2020
KRAFTSHALA MARKETING LAUNCHPAD PROGRAM
Bachelor of Engineering -
Srinivas Institute of Technology
Higher Secondary School -
KENDRIYA VIDYALAYA BIJAPUR