Priti Chauhan

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Mentored team members to enhance professional development and accountability in workplace.

• Enhanced customer satisfaction by resolving inquiries effectively and efficiently for Orange/EE Brand telecom industry.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Communicated with customers to identify needs and expectations.
• Reduced customer complaints with proactive issue identification and resolution strategies.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.

I was handling live project of Youtube - My core job and responsibility was to take care of all the live videos getting uploaded under the youtube policy and apply the correct policy as per the content.