Priti Das

Administrative and customer support professional with over 6 years of experience in client communication and process coordination. Proven ability to manage high volume service requests and resolve issues effectively in structured environments. Strong digital, language, and organizational skills facilitate seamless support for multicultural teams. Currently pursuing an administrative role to leverage extensive experience and skills.

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Proficient, Native, B1 (currently pursuing C1.1)

Received rewards and recognition (R&R) in 2018 for best customer service representative at the National Book Fair 2025 (Project AMIF), helping coordinate logistics, data entry, and frontline consultation for individuals seeking guidance and support

Awarded 'Best Customer Service Representative' (R&R, Concentrix) for consistently exceeding key performance metrics in customer satisfaction, response time, and issue resolution

Maintained a 98%+ accuracy rate in CRM and case documentation, contributing to audit readiness and compliance standards

Successfully managed over 300 customer interactions weekly while upholding service quality, leading to a measurable increase in customer loyalty

Played a leading role in standardizing internal support documentation, later adopted as part of the onboarding toolkit for new agents