Summary
Overview
Work History
Education
Skills
Training
Professional Summary
Key expertise in:
Core Competencies
Languages
References
Timeline
Generic

Priti Hitesh Mehta

Dahisar (East)

Summary

Retail manager with extensive experience at Tribhovandas Bhimji Zaveri Ltd., specializing in team leadership and inventory management. Achieved significant sales growth and improved customer service through targeted training and innovative marketing strategies. Proficient in vendor negotiation and maintaining operational excellence across multiple showrooms.

Overview

31
31
years of professional experience

Work History

Senior Manager

Tribhovandas Bhimji Zaveri Ltd. (The Original)
Mumbai
09.2017 - Current
  • Oversaw daily operations of Marine Drive store to ensure efficient service delivery.
  • Supervised gold and diamond product selection for showroom to enhance customer experience.
  • Coordinated with vendors to develop innovative jewelry designs aligned with market trends.
  • Conducted training sessions on body language, product knowledge, and sales techniques.
  • Managed recruitment initiatives through interviewing candidates and selecting qualified staff.
  • Led planning of annual budgets for each department based on forecasted sales volumes.
  • Mentored junior staff in business processes, customer service standards, and quality assurance protocols.

Store Manager

P N Gadgil Jewellers, Vile Parle (East), Mumbai
Mumbai
11.2015 - 09.2017
  • - Contributed to sales, customer relations, and team support.
  • - Worked on local marketing and stock control initiatives.
  • Monitored inventory levels and placed orders to restock shelves.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Ensured compliance with safety regulations and company policies.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Recruited, trained and supervised new employees.

Store Manager

Tribhovandas Bhimji Zaveri Ltd. (The Original)
01.1995 - 10.2015
  • - Held leadership roles across different showrooms and functions.
  • - Engaged in inter-department coordination, showroom audits, and training.
  • - Played a vital role in planning and setting up new stores across India.
  • - Developed incentive programs and ensured secure logistics of high-value items.
  • - Implemented SOPs for stock, sales MIS, and CRM functions.
  • Recruited, trained and supervised new employees.
  • Updated POS system with new products and promotional offers.
  • Organized promotional events to increase product awareness.
  • Performed regular price checks to ensure competitive pricing.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored employee performance and identified performance gaps for corrective action.

Education

Bachelor of Commerce - Financial Accountig & Auditing

University of Mumbai
Jai Hind College
04-1995

Post-Graduate Diploma - Operations Management

MIT School of Distance Learning
Pune

Skills

  • Retail operations management
  • Team leadership
  • Customer service
  • Marketing strategy
  • Inventory management
  • Employee training
  • Sales analysis
  • Promotional events
  • Budget planning
  • Compliance management
  • Performance monitoring
  • Cross-functional coordination
  • Corporate communications
  • Data analytics
  • Strategic planning
  • Staff development and management
  • Performance evaluation
  • Sales forecasting
  • Vendor coordination

Training

  • Sales and marketing management
  • Customer relationship management
  • Diamond grading – GJEPC
  • Leadership Development Program
  • Outbound leadership training

Professional Summary

  • Over 30 years of experience in the retail jewelry industry with hands-on leadership in business operations, showroom management, customer service, marketing, and team development
  • Proven expertise in driving sales, developing brands, analyzing MIS reports, leading showroom expansions, and enhancing customer experience
  • A dynamic leader with a passion for excellence, and a consistent track record of achieving business growth through operational efficiency and strategic planning

Key expertise in:

  • Strong interpersonal skills across all levels, including clients, colleagues, and top management
  • Goal-oriented and persistent in achieving performance metrics
  • Skilled in mentoring teams and improving team performance
  • Highly adaptable to organizational changes and management directives
  • Efficient in planning and prioritizing business events and operational tasks

Core Competencies

  • - Retail Store Operations & Management
  • - Strategic Business Planning
  • - Brand Development & Positioning
  • - Staff Recruitment & Training
  • - Vendor Management & Negotiation
  • - Inventory & Supply Chain Control
  • - Marketing & Advertising Strategy
  • - MIS Analysis & Reporting
  • - Customer Relationship Management
  • - New Store Setup & Expansion
  • - SOP Implementation
  • - Exhibition & Event Coordination

Languages

English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2

References

References available upon request.

Timeline

Senior Manager

Tribhovandas Bhimji Zaveri Ltd. (The Original)
09.2017 - Current

Store Manager

P N Gadgil Jewellers, Vile Parle (East), Mumbai
11.2015 - 09.2017

Store Manager

Tribhovandas Bhimji Zaveri Ltd. (The Original)
01.1995 - 10.2015

Bachelor of Commerce - Financial Accountig & Auditing

University of Mumbai

Post-Graduate Diploma - Operations Management

MIT School of Distance Learning

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Priti Hitesh Mehta