Priti Kumari
Customer Service Officer (operation)
Gurgaon
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Officer(operation)and KYC Analyst
Axis Bank
Gurgaon
07.2018 - Current
- Drove operational improvements which resulted in savings and improved profit margins.
- Collaborated with team members to achieve target results.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved problems, improved operations and provided exceptional service.
- Review,analyze and organize data to write case analysis with the use of historical suspicious activity reports/Anti-Money Laundering system.
- Conjunction with FIU for reporting of transactions and STR filed accounts.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Education
Bachelor of Commerce - Accounts And Finance
Women's College Jamshedpur
Jamshedpur 07.2011 - 08.2014
PG Diploma in Banking - Banking And Finance
Manipal University
Banglore 10.2017 - 06.2018
Skills
Customer service awareness
undefinedTimeline
Customer Service Officer(operation)and KYC Analyst
Axis Bank
07.2018 - Current
PG Diploma in Banking - Banking And Finance
Manipal University
10.2017 - 06.2018
Bachelor of Commerce - Accounts And Finance
Women's College Jamshedpur
07.2011 - 08.2014
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