Priti Kumari

Career Aspiration/Objective: With strength and expertise, looking forward to deliver the best service to the client and move forward in journey of service industry. Inspiring other lives and get inspired and cultivate the Growing together mindset with Client and our people. Bring more inclusion and diversified work culture and contribute my bit to the success of organization and society. Stay focused towards the strategy and leadership behavior which contributes to Client success and company’s growth. Intelligent Service Delivery Manager with 12 years of experience in Information Technology Service Management.. Strong leader known for driving efficiency and cost savings through continuous process improvements. Polished individual with drive to proactively initiate positive change. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.

• Supervised team of 32 staff members within different squads.
• Collaborated with team of 5 in the project designed for redeployment of employees to meet Financial Target.
• Documented and resolved SW Scan issue which led to get maximum results in sync and contribute in cost savings.
• Achieved the People Choice Award for year 2022
• Drive the complex projects to keep the cost savings and Company strategy in place.
• Received award for successful onboarding of product on tools.

I am a very passionate and positive mindset person who believes in Growing together Mindset. Apart from running the business been active part of Inclusion, Diversity & Equity initiatives as I believe to run the business, we need people and technology and to keep right people at right position, we need the right mindset which can be done by coaching, mentoring and many more positive approach. Journey from 'you can do it' to 'Let's do it' might be difficult however very much possible.

ITIL V4