PRITI MOURYA
Operations Executive
Indore
Summary
Dedicated Operations Executive with hands-on experience in managing daily business operations and ensuring smooth workflow. Skilled in coordinating between departments, handling administrative tasks, and supporting process improvements. Strong focus on efficiency, time management, and teamwork. Committed to delivering quality results and maintaining high standards in all tasks.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Operations Executive
Sparsh Magic LLP
09.2023 - Current
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Developed operational processes to help organization adapt to market change.
- Collaborated on operational support tasks to achieve common goal.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Streamlined operations by implementing efficient processes and procedures, increasing overall productivity.
- Leveraged meeting minutes to measure progress and accountability.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Improved employee retention rates by creating a positive work environment and offering professional development opportunities for staff members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Customer Service Representative
Teleperformance
06.2017 - 01.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
DHL
- Managing the front desk to deal with clients.
- Leads generations.
- Backend and on call support
Counselor
SVCTM
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Worked with interdisciplinary team to develop individualized treatment interventions.
Education
B. Com -
DAVV University
Indore, MPSkills
Customer Service
Critical Thinking
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Time management
Team collaboration
Task prioritization
Relationship building
Timeline
Operations Executive
Sparsh Magic LLP
09.2023 - Current
Customer Service Representative
Teleperformance
06.2017 - 01.2019
Customer Service Representative
DHL
Counselor
SVCTM
B. Com -
DAVV University